Client Support Specialist

About the Role

We are seeking a dedicated Client Support Specialist to provide excellent customer service and technical support for our Digital Custom Mapping Solutions. You will be the primary point of contact for our clients, assisting them with product inquiries, troubleshooting, onboarding, and ensuring a smooth user experience.

️ Key Responsibilities

• Provide timely and effective support to clients using our custom digital mapping products
• Troubleshoot issues related to software usage, data integration, and mapping features
• Guide clients through onboarding, training, and product updates
• Collaborate with technical teams to resolve complex client issues
• Maintain detailed records of client interactions and support tickets
• Collect and report client feedback to help improve products and services
• Create and update user guides, FAQs, and support documentation

✅ Qualifications & Skills

• Bachelor’s degree or equivalent experience
• Minimum 2 years experience in client support, preferably in software, GIS, or tech products
• Strong communication and interpersonal skills
• Basic understanding of digital mapping, GIS, or related technologies is a plus
• Proficiency in CRM and ticketing systems
• Problem-solving mindset and ability to work under pressure
• Multilingual skills are a bonus

What We Offer

• Competitive salary and benefits
• Training on our digital mapping products
• Opportunity to work with cutting-edge GIS technology
• Supportive and collaborative team environment
• Flexible work arrangements