Client Support Executive

Job Title : Client Support Executive

Location : Rajkot (onsite)

Experience : 0 to 3 years

Job Type : Full Time

Job Summary:

We are seeking motivated professionals to join our Operations and Implementation team. This role is responsible for handling the complete project life cycle — from client on-boarding to project go-live, handover to the support team, and ongoing client retention. The ideal candidate should have a sound understanding of payroll processes and statutory compliance to help clients configure and use the HRMS software effectively and accurately.

Key Responsibilities:

• Assist with on-boarding new clients onto our HRMS (Human Resource Management System)software
• Gather client requirements and help with configuration and setup
• Support user training and help clients understand how to use the software
• Work with different teams to resolve client queries and issues
• Learn and apply payroll rules (salary, tax, PF, ESI, etc.) within the software
• Maintain records and documentation for each client project
• Communicate clearly with clients and internal teams to ensure smooth implementation
• Help hand over projects to the support team once implementation is complete
• Build strong client relationships through helpful and timely service

Skills Required :

• Basic knowledge of MS Excel
• Good written and verbal communication (especially through email).
• Interest in learning payroll, HR systems, and compliance.
• Ability to understand and solve client problems.
• Teamwork and coordination skills.
• Organized, detail-oriented approach to work. Qualifications:
• Bachelor’s degree in Commerce, Business, IT, or similar fields
• Postgraduate in HR or MBA is a bonus, but not Mandatory

Who Can Apply:

• Freshers with strong learning ability and interest in HR tech
• Up to 3 years of experience in implementation, payroll, or client support
• Bonus if you’ve worked with HRMS software or SaaS tools before

We’d love to hear from you! You can also send your resume to career@factohr.com for consideration.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Rajkot, Gujarat (Required)

Work Location: In person