Client Servicing - Senior Executive / Manager

Title:

Reports to:

Key Responsibilities

1. Client Engagement & Relationship Management

• Serve as the primary point of contact for clients and agencies.
  
• Capture, document, and communicate client briefs accurately to internal teams.
  
• Build and maintain long-term client relationships, identifying opportunities for repeat or incremental business.
  
• Support consultative discussions to provide solutions aligned with client objectives.
  

2. Project Management & Execution

• Coordinate with creative, production, and logistics teams for timely delivery of projects.
  
• Track project progress from design to installation, ensuring adherence to timelines and quality standards.
  
• Conduct pre-production and post-installation checks for brand and quality compliance.
  
• Manage vendor coordination and local tie-ups for multi-location rollouts.
  

3. Commercial & Financial Management

• Prepare cost estimates and monitor project profitability.
  
• Assist in negotiations with clients and vendors to optimize costs without compromising quality.
  
• Ensure accurate invoicing, documentation, and payment follow-ups.
  

4. Reporting & Quality Control

• Ensure adherence to brand guidelines and organizational quality standards.
  
• Maintain project status reports and photographic documentation.
  
• Ensure compliance with company policies, SLAs, and client expectations.
  

Skills & Competencies

• Excellent communication and relationship management.
  
• Strong multitasking and process-oriented mindset.
  
• Understanding of production materials, visual merchandising (VM) installations, and fabrication processes.
  
• Proficiency in Excel, PowerPoint, and CRM tools.
  
• Collaborative, accountable, and solution-oriented attitude.
  

Qualification & Experience

• Graduate / Postgraduate in Marketing, Communication, or Design-related discipline.
  

• Experience:

• Senior Executive: 3–4 years in client servicing / project coordination / account management.
  
• Manager: 4–6 years with end-to-end project ownership.
  
• Senior Manager: 6–10 years with strategic client handling and team leadership.
  
• Industry preference: Branding, Advertising, Retail, VM/BTL, or Experiential Marketing.
  
• Hands-on experience with fabrication, signage, or retail/mall dcor preferred.