Client Relationship Management: Build strong and positive relationships with clients, serving as the main point of contact and fostering trust and rapport
Needs Assessment: Understand client requirements, objectives, and challenges to provide tailored solutions and services
Communication: Communicate effectively with clients to convey information, updates, and responses to inquiries promptly and professionally
Problem Solving: Address client concerns, resolve issues, and provide solutions to ensure client satisfaction
Project Coordination: Coordinate and manage projects, ensuring that timelines, deliverables, and expectations are met
Client Feedback: Gather feedback from clients, analyze their preferences, and use the insights to improve services and offerings
Upselling and Cross-Selling: Identify opportunities for upselling additional products or services that align with client needs
Reporting: Prepare and present regular reports on key metrics, performance, and project status to clients and management
Client Retention: Focus on retaining existing clients by providing exceptional service and addressing their evolving needs

Being a major role in generating business for the company, the applicant would be expected to clearly understand the clients needs and expectations and communicate it to the team within the company

Applicant must be a level-headed person

More Jobs at Clasticon

Client Servicing Professional

Chennai

2.0 - 4.0 yrs

INR 1 - 5 Lacs

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Client Servicing Professional