Client Servicing Manager

Account Director

Key Responsibilities

• Lead and manage the client servicing team across all accounts
• Own relationships with key and strategic clients
• Act as the primary point of contact for escalations and critical discussions
• Ensure timely and high-quality delivery of all client mandates
• Translate client briefs into clear internal action plans
• Coordinate with creative, digital, media, influencer, and operations teams
• Drive account growth through upselling and cross-selling services
• Monitor account profitability, billing, and collections
• Conduct regular client reviews, presentations, and performance reports
• Maintain strong service standards and client satisfaction scores

Skills & Competencies

• Strong client relationship and stakeholder management skills
• Excellent communication, presentation, and negotiation abilities
• Proven leadership and team management experience
• Strategic thinking with strong execution focus
• Ability to manage multiple accounts under tight timelines
• Good understanding of agency processes and deliverables

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Warm regards,

Whizz HR