Client Servicing Manager

Whizz HR is hiring for Client Servicing Manager in Mumbai

Job Role:

Client Acquisition and Relationship Management:

• Identify potential clients, develop sales strategies, and close new business deals.
• Conduct client consultations to understand their event objectives, budget, and desired outcomes.
• Build and nurture long-term client relationships through regular communication and proactive engagement.
• Manage a portfolio of clients, ensuring timely response to inquiries and addressing concerns.

Key Account Management:

• Identifying and networking to generate business from the existing and new accounts, achieving profitability and increased sales growth in line with targets assigned.
• Proactively following up with existing clients to get briefs for events that would have happened in previous years.
• Mapping key clients requirements and providing them with customized business solutions.
• Create compelling concepts and marketing strategies as per brand requirements and after evaluating target markets.

Compliance with Commercial & Internal procedures:

• Adhere to company processes related to PO/Contract/Advances.
• Ensure all Weekly Reports, HOD Meeting Reports are sent to Head of Department.
• Billing to client post event completion and ensuring collection of payment from clients for events executed.

Team Management:

• Allocation of briefs to team members & supervision to ensure that client briefs are adhered to & closed.
• Holding periodic team meetings to update/review on the team targets achieved & address pending issues.
• ? Assigning KRAs & making sure team member understand the job description well.
• ? Identifying manpower needs for the team & working in synergy with HR to hire the right talent.
• ? Providing orientation to new joiners & on the job training.
• ? Identifying training & development needs of the team & ensuring same is met in co-ordination with HR.
• ? Evaluation of performance for team member's growth.

Interested candidates can write to us at [HIDDEN TEXT]