Client Servicing Manager

Job Description

Key Responsibilities: Be the primary point of contact for assigned clients, ensuring end-to-end service and satisfaction Understand client briefs and translate them into effective internal execution plans Coordinate closely with design, production, and operations teams to deliver as per expectations Present proposals, concepts, and post-event reports to clients Ensure timely communication, updates, and approvals from clients throughout the project lifecycle Identify upselling and cross-selling opportunities within existing accounts Maintain documentation, MoMs, project trackers, and feedback reports Handle client escalations with professionalism and speed Key Skills Required: Strong communication and interpersonal skills Ability to understand brand objectives and translate them into actionable plans Exceptional project coordination and multitasking ability Good presentation skills and confidence in handling senior stakeholders Knowledge of event flow, production basics, and creative briefs Experience & Qualification: • 2–6 years in client servicing or account management, preferably in events/marketing agencies Show more Show less