Client Servicing Head

Client Servicing Head

Experience: 12 to 14 years + (Digital agency background mandatory)

Location: Mumbai WFO – Vashi

Females only

Key Responsibilities:

1.Team Management:

performance, conducting reviews, mediating conflicts, and acting as a liaison between

Client Relationship Management:

relationships. Act as the main point of contact and manage client expectations.

Strategic Planning:

digital strategies in collaboration with the agency’s creative and technical teams.

Project Management:

flawless execution of projects, ensuring that all client projects are delivered on-time,

within scope, and budget.

Communication:

matters, ensuring timely and successful delivery of solutions according to client needs

and objectives.

Internal Liaising:

delivering on time results/output in order to retain and grow all customer accounts,

taking responsibility for the quality of work carried out by all team members.

Feedback and Reporting:

and generate performance reports to share with clients and internal stakeholders.

Problem Solving:

work collaboratively with the agency team to find effective solutions.

Business Development:

clients and potentially participate in new business pitches.

Billings:

Required Skills & Qualifications:

∙Bachelor’s degree in Business, Marketing, Communications, or related field.

∙A minimum of 12 years’ experience, in a digital marketing agency

∙Proven experience as a Client Servicing Manager or similar role, ideally in a digital

agency setting.

∙Strong understanding of digital marketing strategies and digital production processes.

∙Excellent presentation, communication and negotiation skills, with experience liaising

with clients at senior level.

∙Ability to manage multiple projects simultaneously while maintaining strict attention

to detail.

∙Demonstrable ability to communicate, present, and influence key stakeholders at all

levels of an organization.

∙Strong problem-solving skills and the ability to think strategically.

∙Excellent organisational and time management skills with strong attention to detail.

Preferred Skills:

∙Experience with CRM software and MS Office (particularly MS Excel).

∙Familiarity with digital analytics tools (e.g., Google Analytics).

∙Hands on knowledge of all Digital channels: Web, Social Media, PPC, SEO, etc.

Work Environment & Culture:

∙Dynamic and fast-paced agency environment.

∙Opportunity for career advancement and skills development.

∙Collaborative team-oriented culture with a focus on innovation and creativity.

∙Willing to travel for client meetings