Client Servicing Head - Events

Job Summary:

We are a 12 years young event management agency. We are looking for an experienced Client Servicing Head. This senior role requires a highly skilled professional with 10-12 years of experience in event management in client servicing and business development. The Client Servicing Head will oversee client relationships, work closely with the sales team, and play a pivotal role in client pitching, briefing internal teams, and developing high-quality presentations. This role demands an individual with extensive event management experience, excellent communication skills, and expertise in creating compelling PowerPoint presentations to drive business growth.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for clients, ensuring exceptional service, high satisfaction, and long-term relationships.
• Build and maintain strong relationships with clients, ensuring that their event needs are met with professionalism and creativity.
• Client Pitch & New Business Development:
• Collaborate with the Sales team to identify new business opportunities and pitch our services to prospective clients.
• Lead client meetings, presentations, and pitches with the Sales team to secure new business and expand current accounts.
• Prepare and deliver effective presentations that align with client requirements and our agency’s event management expertise.
• Project Briefing & Coordination:
• Take detailed client briefs and ensure that all necessary information is captured accurately.
• Brief internal creative, design, and operations teams, ensuring all project requirements are understood and executed within timelines and budgets.
• Monitor the execution of projects, ensuring that all deliverables are met and clients’ expectations are exceeded.
• Creative & Strategic Oversight:
• Collaborate with creative teams to design innovative, engaging event concepts based on client briefs.
• Presentation Development:
• Write high-quality PowerPoint presentations for client pitches, internal meetings, and event proposals.
• Ensure that presentations are visually compelling, well-structured, and clearly communicate ideas, plans, and event concepts.
• Use storytelling techniques to enhance the narrative of each presentation, tailoring them to specific client needs and objectives.
• Team Leadership & Collaboration:
• Lead and mentor the Client Servicing team, ensuring alignment with the agency’s goals, client expectations, and deadlines.
• Collaborate closely with the Sales team and other departments to ensure smooth transitions from pitch to event execution.
• Event Strategy & Execution:
• Oversee the planning, coordination, and execution of events, ensuring all aspects are seamless.

Required Skills & Qualifications:

• Experience:
• Minimum 10-12 years of experience in client servicing, event management, and business development, with at least 5 years in a leadership role within the event management industry.
• Proven track record in managing high-profile events and successful event execution.
• Client Servicing Expertise:
• Strong experience in managing client accounts, pitching to new clients, and ensuring high levels of client satisfaction.
• Ability to handle complex client requests and provide creative solutions.
• Event Management Experience:
• In-depth understanding of the event management process, including event planning, budgeting, logistics, and on-site management.
• Hands-on experience in managing end-to-end execution of large-scale corporate events, conferences, exhibitions, weddings, etc.
• Presentation & Communication Skills:
• Expertise in creating and delivering high-impact PowerPoint presentations for client pitches and internal team briefings.
• Exceptional written and verbal communication skills, with the ability to tailor presentations to various client profiles.

Job Type: Full-time

Work Location: In person