Client Servicing Executive

This is an individual contributor role in an employee-oriented, high

performance environment that emphasizes in handling and developing relations with Sprout

Road.

You will be responsible for Acquiring a thorough understanding of key customer

needs and requirements, keeping relationships with company's clients to ensure they

are satisfied and their portfolios are growing by proposing solutions and catering to their objectives.

• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
• Research key customer wants and needs
• Suggest solutions that answer clients needs and wants
• Ensure the required services are delivered in a timely manner
• Serve as contact point for key customers and internal teams
• Negotiate and coordinate with vendors for client requirements
• Resolve customer complaints in an effective and respectful way
• Gather, report and communicate customer feedback on service, technology and product delivery
• Research and source new potential clients
• Measure, track and analyze key account metrics
• Keep abreast with industry and market trends and best practices
• Serve as a day to day point of client contact.
• Research and prepare client presentations, reports and conduct client meetings
• Research on industry & competitor trends to apply best practices to client portfolio
• Understanding client goals/objectives and their entire digital marketing needs including Search Engine Marketing (SEM), Social Media, Display Advertising. Email Marketing, Affiliate Marketing & more.
• Work jointly with internal team to drive campaign strategy & development
• Identify growth opportunities from the client portfolio and drive revenue
• Research & keep current on emerging online trends and best practices within digital marketing industry

Preferred Skill Set :

• Great communication, presentation skills and client servicing skills
• Experience in dealing with digital media publishers
• Excellent time management and organizational skills
• Pro active and a self starter
• Strategic thinker with hands on experience.
• A course done in digital marketing arena would be an added advantage.

Location : Sector 5