Client Servicing Executive

Key Responsibilities:

• Serve as the primary point of contact for clients and ensure timely, professional communication.
• Understand client objectives and translate them into clear briefs and actionable tasks for internal teams across social media marketing, SEO, performance marketing, design, and development.
• Coordinate with teams and clients to ensure smooth workflow and timely delivery of projects.
• Monitor campaign progress and client satisfaction, providing regular updates and reports.
• Collaborate with creative and technical teams to align deliverables with client expectations.
• Assist in preparing client pitches and proposals to drive client acquisition and retention.
• Identify opportunities for upselling or cross-selling additional services.
• Stay updated on digital marketing trends to provide informed insights and innovative solutions to clients.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 2-3 years’ experience in client servicing or account management within a digital marketing agency.
• Strong understanding of social media marketing, SEO, performance marketing, and design/development coordination.
• Excellent communication, organizational, and interpersonal skills.
• Ability to multitask, manage time effectively, and prioritize client needs.
• Proficiency in Microsoft Office and basic knowledge of marketing analytics tools.
• Creative mindset with strong attention to detail.