Client Service Specialist

Role & responsibilities

Handle user requests from intake to fulfillment within your assigned service desk (Dining

and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home

Service assistance).

• Plan, coordinate, and execute tasks by engaging relevant third-party vendors or

agencies.

• Communicate clearly and em-pathetically with the client, ensuring timely updates and

delightful service.

• Customize solutions based on client preferences and context.
• Track request status, vendor performance, and user satisfaction metrics.
• Adhere to SOPs while applying creative problem-solving to enhance service delivery.

Candidates will be assigned to dedicated desks based on the nature and relevance of their prior

experience. Desk categories include restaurant reservations, events, travel & cab bookings, and

government/documentation support.

• Weekend availability is required based on the roster.
• Work From Office is mandatory for all working days.(5 days/week).
• The primary working shift is from morning to evening. Some desks may have late-night

shifts.

• If you meet the above background and are also deeply enthusiastic about either travel,

food, lifestyle, shopping, spotting trends, or event planning, you would fit right in.

Preferred candidate profile