Client Service Specialist

Job Title: Client Liaison Specialist

Entry-Level or Experienced

Company: Fidenza Business Solutions

Location: Vadodara, Gujarat

Work Type: Full-Time | Work from Office

Shift Duration: 9 hours (including a 1-hour lunch break)

Schedule: Fixed shift based on client | Every Weekend Off | No Overtime

About Us:

Fidenza Business Solutions is a trusted Indian company that provides back-end and customer-facing support to businesses in numerous countries. We work in areas like customer service, sales support and business process management. Our clients count on us for the smooth and reliable execution of everyday work.

We believe in people and processes. We value clarity, genuine effort, and honest communication both with our team and our clients. Our culture is simple: do your best, learn by doing, and grow as the company grows.

Role Overview: Client Liaison Specialist

As a Client Liaison Specialist, you will be representing international brands and helping their customers via different means. Your main goal is to keep things simple, helpful and smooth for the customer by answering their questions and following up when needed.

You will receive full training on the systems, workflow, and communication. You do not need to know everything on day one. We are looking for someone who listens well, understands people, and communicates calmly and professionally.

This is a full-time job with no sales targets or rotating shifts. It is ideal for those who want stable work, weekends off and a career path in global client experience.

Key Responsibilities

• Assist clients via various means of communication
• Use ticketing systems to manage and resolve queries
• Follow internal processes and communicate with clients clearly
• Talk to other teams to solve customer issues if needed
• Stay polite and calm in every interaction
• Maintain quality of service (no sales involved)

Preferred Skills & Experience

• 1 to 5 years of experience in customer/client-facing or similar roles is preferred
• Freshers with good English skills are also welcome
• Comfortable using computers, email, and typing in English
• Able to follow instructions, workflows, and internal processes accurately
• Good listening skills and a friendly, polite tone of speaking

What You Can Expect

• Work with clients from different countries and gain global exposure
• Supportive, clean, and respectful work culture
• Competitive salary paid on time with full legal compliance
• No sales targets or pressure, just honest, helpful support work
• Growth into roles like Quality, Trainer, or Team Leader
• Weekend availability and fixed hours of work
• Rewards and appreciation for good work

Our Work Culture

We like to keep things simple and human. Clear talking, mutual respect and getting things done well is what we go by. If you are someone who wants honest work and a clear path to grow, this is a place where you can do well and be appreciated.

Frequently Asked Questions

Is this a work-from-home job?

→ No. This is a full time, work from office role.

Are shifts rotational?

→ No. You will have a fixed shift depending on the client you work for.

Is the training paid?

→ Yes, training is fully paid and conducted at our office.

Do I have to meet sales targets?

→ No. This job does not involve any sales or upselling.

Can freshers apply?

→ Yes, if you are confident in your English speaking and writing.

Is there a bond or contract?

→ No bond. We just expect you to be honest and committed.

When is the current hiring open?

→ We are hiring for our August–September 2025 intake. Candidates who are ready to join immediately will be given preference.

How to Apply

Click “Apply Now” through the job portal to submit your application.

What Happens After You Apply

We will get in touch with the shortlisted candidates within 3 to 5 business days.

Immediate joiners preferred.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person