Client Service Managers

As a Client Service Manager, your role will involve ensuring clients receive exceptional service while supporting the business's sales goals. You will work directly with clients, oversee a team of Client Service Representatives, and develop client service strategies to increase sales and provide a positive experience for all clients. Key Responsibilities: - Interact with clients, build strong relationships, and ensure their needs are met. - Act as a bridge between clients stakeholders and agency stakeholders. - Write detailed brand briefs and campaign briefs for smooth execution. - Develop and implement client service protocols. - Resolve complex client problems or disputes professionally. - Coach and support team members to help them achieve clients" goals. - Maintain records and documentation of client interactions. - Create monthly and quarterly reports to assess key performance indicators and identify areas for improvement. Qualifications Required: - 1-3 years of experience in client-facing roles. - Excellent communication skills and the ability to anticipate client needs. - Strong analytical thinking skills with experience in Performance Marketing. - Effective problem-solving skills and good judgment. - Superior organizational and time management abilities. - Innovative and creative thinking skills to enhance the client experience. - Ability to speak a second language is considered an asset.,