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Socialee
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Client Service Managers

Client Service Managers

Socialee

1 - 5 years

0 Lacs

gandhinagar gujarat

Posted:3 days ago| Platform: Shine logo

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Skills Required

relationship building team management coaching documentation report generation communication skills time management client service management client problem resolution analytical thinking performance marketing problemsolving judgment calls organizational skills innovative thinking creative thinking second language proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

As a Client Service Manager, you will play a crucial role in ensuring clients receive exceptional service while supporting the business's sales goals. Your responsibilities will include: - Interacting with clients to build and maintain strong relationships, ensuring their needs are met. - Acting as a bridge between clients stakeholders and agency's stakeholders. - Writing detailed brand briefs and campaign briefs for smooth execution. - Developing and overseeing the implementation of client service protocols. - Resolving complex client problems or disputes in a professional manner. - Coaching and supporting team members to help them achieve clients" goals. - Keeping records and documentation of client interactions. - Creating monthly and quarterly reports to assess key performance indicators and identify areas for improvement. To qualify for this role, you should have: - 1-3 years of prior experience in client-facing roles. - Excellent communication skills and the ability to anticipate clients" needs. - Strong analytical thinking skills with experience in Performance Marketing. - Sound judgment and strong problem-solving skills. - Superior organizational and time management skills. - Innovative and creative thinking skills to enhance the client experience. - Speaking a second language is considered an asset.,

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Client Service Managers