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Ecorgy Solutions
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Client Service Managers

Client Service Managers

Ecorgy Solutions

3 - 5 years

5 - 7 Lacs

thiruvananthapuram

Posted:1 day ago| Platform:

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Skills Required

bpo service delivery client satisfaction client servicing analytical patient care international voice process us healthcare operations client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

As our Client Service Manager, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Responsibilities:

Client-Centric Service
Excellence: Collaborate closely with medical professionals to assign patient care according to established protocols, ensuring exceptional service delivery.

Stakeholder communication
: Manage and supervise stakeholders, medical professionals, and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.

Empathetic Leadership
: Provide outstanding supportive environment for medical professionals, fostering services to the patients with empathy.

Client Management
: Manage client relationships efficiently that results in client retention and provide issue resolutions to the medical professionals effectively.

Service levels
: Be a service provider for a team of 50 medical professionals and 250 active patients, maintain high quality patient care, and promptly resolve complaints.

24 7 Complaint Resolution
: Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.

Requirements:

Any Bachelor s degree

3-5 years of relevant work experience in international voice process or similar roles

Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.

Industry Experience: Prior experience in Healthcare, Hospital, Education, International sales or relevant sectors.

Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.

Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.

Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.

Willing to perform night shift from our office premises at Elippode, Trivandrum.

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Client Service Managers