Client Service Manager

Roles & Responsibilities:

• Be the single point of contact for the client throughout the event journey.
• • Conduct initial meetings to understand the clients vision, emotions, and expectations for their event.
• • Translate client requirements into clear briefs for the design and execution team.
• • Coordinate with internal teams (design, vendor management, logistics, on-site staff) to ensure smooth execution of dcor plans.
• • Manage client timelines, budgets, and approval processes effectively.
• • Build trust-based relationships with clients by offering creative suggestions and solving problems proactively.
• • Oversee on-site execution to ensure dcor is delivered as promised, while maintaining attention to detail.
• • Handle last-minute changes, ensuring client satisfaction remains the top priority.
• • Gather post-event feedback to continuously enhance our client experience.

Key Skills & Attributes Required

• • Strong interpersonal and communication skills with the ability to empathize with clients.
• • A keen eye for aesthetics and creativity.
• • Proven organizational and project management abilities.
• • Ability to stay calm under pressure and handle multiple events at a time.
• • Team coordination skills ability to liaise effectively between clients and the internal team.
• • Flexibility and problem-solving mindset.
• • Previous experience in event dcor, wedding planning, or client management preferred.

Desired Candidate Profile

• 2-7 years of experience in client servicing, coordination, sales, or management roles in the events industry.
  
• Proven track record of delivering successful events from concept to completion.
  
• Excellent communication skills with ability to work effectively with diverse stakeholders including clients vendors staff members.
  
• Strong understanding of event planning principles, including logistics, catering, audiovisual equipment rental etc.
• Excellent Communication Skills
• MS Word /MS Excel mandate / Presentation mandate
• Creative