Job
Description
"Hiring for Client Service Executive (Technical- US Voice Process)- Freshers/Experienced-US Shift-Work From Office-S10 Healthcare-Guindy-Chennai" **Interested candidates can walk-in directly for the interview (OR) send your resume to hr@s10health.com WALK-IN DETAILS : MON to FRI between 12 pm to 7 pm. ASSESSMENT LINK: http://recruitment.s10health.com NOTE: Kindly complete the assessment before attending the walk-in interview. Once you complete the test, pls notify your interview status to HR along with interview date, time and name through WhatsApp. REQUIRED ITEMS: 1. System/Laptop With Proper Internet Connection (CAMERA is Not Required) (Do Not Use Mobile Phones) 2. Headphones/Mobile Headset For Audio Test. JOB REQUIREMENT: *Freshers with Excellent Communication can apply *Candidates with International Voice Experience can only apply. *Should have minimum 0.6 months experience in US Voice Support. *Experience-0 to 5 years (Fresher can also Apply) *Any Graduates (UG/PG/Diploma) *Excellent Communication *Flexible to work in Fixed US Shift (Mon-Fri) *Fixed Weekend Off (Sat & Sun) *Work Location-Guindy-Chennai *Cab Service- Only Drop Facility *Work From Office *Immediate Joiners *Salary- Best in Industry *Should have Good Typing skills & Listening skills. JOB DESCRIPTION: 1. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly. 2. Strong problem-solving abilities and a proactive approach to addressing client needs. 3. Basic computer usage hardware and software knowledge (Excel, word and basic computer hardware) 4. Good knowledge on MS Excel, MS Teams, Go To Meeting, LogMeIn, TeamViewer, Zoom, Skype. 5. Troubleshooting, analysing and reporting of client issues. 6. Follow-up client issues to ensure the reported technical issues have been resolved. 7. Need to attend US Professionals queries, Comments and Requests via Phones. 8. Strong Multitasking and organizational skills. Exceptional knowledge of customer relationship management best practices. 9. Ability to work under pressure. 10. Should handle US client calls & mails. 11. Should have American Accent. 12. Serve as the primary point of contact for healthcare clients utilizing our services. 13. Provide comprehensive assistance to clients, including troubleshooting technical issues, answering inquiries, and addressing concerns with empathy and professionalism. 14. Collaborate closely with internal teams, including operations, IT, and sales, to ensure seamless service delivery and client satisfaction. 15. Utilize in-depth knowledge of US healthcare processes to guide clients through our services. 16. Stay updated on industry regulations and best practices relevant to our services. 17. Represent the company professionally in client meetings and presentations as needed. 18. Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. COMPANY PROFILE: S10 Health , a Healthcare KPO is a vibrant healthcare solutions organization promoted by leading healthcare industry veterans and physicians, passionate about making a significant social impact in the healthcare sector, the world over. Chennai Venue: S10 Healthcare Solutions (P) Ltd. #21, Race Course Road, Guindy, Chennai 600032. LANDMARK: Near Guindy Railway Station / Behind ABT Maruti Showroom
