Client Service Executive

Company: EasyFix Handy Solutions India Pvt. Ltd. Location: Sector 44, Gurugram (On-site) Shift: Morning Shift (Flexible Hours) Join Date: Immediate Joiner Preferred About the RoleWe are seeking a dynamic and customer-focused Client Servicing Executive to join our team. This role involves building strong client relationships, ensuring smooth service delivery, handling client queries, and supporting internal teams to achieve business goals. Key ResponsibilitiesAct as the primary point of contact for clients. Manage and resolve customer inquiries and complaints professionally. Build and maintain long-term client relationships. Coordinate with operations, technical, and field teams for service delivery. Track and follow up on service requests to ensure timely job completion. Share reports on client feedback and suggest service improvement areas. Collaborate with the sales team to identify opportunities within client accounts. Achieve client servicing KPIs and ensure high satisfaction levels. RequirementsProven experience in client servicing, customer support, or a related role. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask, prioritize, and manage time effectively. Basic knowledge of service industries and client management. MS Office proficiency (Word, Excel, PowerPoint); CRM experience is a plus. Comfortable in a fast-paced environment with changing client needs. Compensation & BenefitsAttractive monthly & quarterly incentives based on performance Provident Fund (PF), ESI, and Health Insurance Competitive salary with growth opportunities Why Join EasyFix?EasyFix Handy Solutions is a market leader in handyman and maintenance services across India. Be part of a growing organization that values customer satisfaction, teamwork, and career development.