Role Description This is a full-time on-site role for a Team Leader - Client Services located in Ahmedabad. The Team Leader will be responsible for supervising and leading the client services team, ensuring exceptional customer service, effective communication, and team management on a day-to-day basis. Qualifications Supervisory Skills, Team Leadership, and Team Management Strong Customer Service and Communication skills Experience in client relationship management Ability to multitask and prioritize tasks effectively Excellent problem-solving and decision-making abilities Bachelor's degree in Business Administration or related field Previous experience in background screening or HR industry is a plus Show more Show less

Proficient with MS Office & good keyboard skills. Good written communication in English. Ability to understand report structure as per client requirements. Documentation and maintenance of daily reports. Works closely with end-users to gather report requirements and ensure proper validation. Modification of existing reports as per the requirement.

As a Client Service Executive working the night shift in Prahladnagar, Ahmedabad, you will play a crucial role in ensuring excellent customer service and maximizing client satisfaction. Your main responsibilities will include being the first point of contact for clients, interacting with them via phone, email, or in person, and securing records from current customers. It will be your duty to maintain and develop relationships with both existing and new clients through individual account support and collaboration with internal processing staff. Furthermore, you will be responsible for conducting employment verifications, generating reports based on verification information, and maintaining the confidentiality of all parties involved. Your role will also involve coordinating with HRs, Directors, and other officials for the verification process, handling client queries and escalation calls, and ensuring that internal and external quality targets are consistently met. Your excellent English communication skills and basic computer proficiency, especially in Excel and typing, will be essential for excelling in this position. cFirst Background Checks LLP, part of the Vora Group, is a reputable organization specializing in providing cost-effective and customized background check solutions. With offices in Ahmedabad, Bangalore, and Mumbai, cFirst offers industry-leading background check services through an easy-to-use web-based system. As an ISO 27001:2013 certified and NAPBS and NASSCOM NSR empanelled company, cFirst is a trusted source of background check information for a wide range of clients, from local businesses to global Fortune 500 companies. If you are looking to be a part of a dynamic and innovative team that values integrity, quality, and customer satisfaction, cFirst Background Checks LLP could be the perfect place for you to grow and develop your skills as a Client Service Executive. Visit our company website at www.cfirst.io or www.cogbee.io for more information about our organization and the services we provide. We look forward to welcoming you to our team and working together to deliver exceptional customer service and support to our valued clients. Best regards, Jagrut Shah cFirst Llc. 9904298711 www.cfirst.io ; www.cogbee.io,