Role Description This is a full-time on-site role for a Team Leader - Client Services located in Ahmedabad. The Team Leader will be responsible for supervising and leading the client services team, ensuring exceptional customer service, effective communication, and team management on a day-to-day basis. Qualifications Supervisory Skills, Team Leadership, and Team Management Strong Customer Service and Communication skills Experience in client relationship management Ability to multitask and prioritize tasks effectively Excellent problem-solving and decision-making abilities Bachelor's degree in Business Administration or related field Previous experience in background screening or HR industry is a plus Show more Show less
Proficient with MS Office & good keyboard skills. Good written communication in English. Ability to understand report structure as per client requirements. Documentation and maintenance of daily reports. Works closely with end-users to gather report requirements and ensure proper validation. Modification of existing reports as per the requirement.
As a Client Service Executive working the night shift in Prahladnagar, Ahmedabad, you will play a crucial role in ensuring excellent customer service and maximizing client satisfaction. Your main responsibilities will include being the first point of contact for clients, interacting with them via phone, email, or in person, and securing records from current customers. It will be your duty to maintain and develop relationships with both existing and new clients through individual account support and collaboration with internal processing staff. Furthermore, you will be responsible for conducting employment verifications, generating reports based on verification information, and maintaining the confidentiality of all parties involved. Your role will also involve coordinating with HRs, Directors, and other officials for the verification process, handling client queries and escalation calls, and ensuring that internal and external quality targets are consistently met. Your excellent English communication skills and basic computer proficiency, especially in Excel and typing, will be essential for excelling in this position. cFirst Background Checks LLP, part of the Vora Group, is a reputable organization specializing in providing cost-effective and customized background check solutions. With offices in Ahmedabad, Bangalore, and Mumbai, cFirst offers industry-leading background check services through an easy-to-use web-based system. As an ISO 27001:2013 certified and NAPBS and NASSCOM NSR empanelled company, cFirst is a trusted source of background check information for a wide range of clients, from local businesses to global Fortune 500 companies. If you are looking to be a part of a dynamic and innovative team that values integrity, quality, and customer satisfaction, cFirst Background Checks LLP could be the perfect place for you to grow and develop your skills as a Client Service Executive. Visit our company website at www.cfirst.io or www.cogbee.io for more information about our organization and the services we provide. We look forward to welcoming you to our team and working together to deliver exceptional customer service and support to our valued clients. Best regards, Jagrut Shah cFirst Llc. 9904298711 www.cfirst.io ; www.cogbee.io,
Company Description cFIRST is a digital global background screening service provider headquartered in Cincinnati, Ohio, with offices in the USA, UK, and India. The company has completed over 5,000,000 successful checks across 185+ countries, excelling in impact-driven innovation in the background screening industry. cFIRST offers services including employment screening, education verification, and criminal screening, among others, ensuring quality hiring for organizations. Accredited by multiple organizations and ISO 27001:2013 certified, cFIRST provides secure, efficient, and reliable workforce solutions with minimal screening turnaround time. Role Description This is a full-time on-site role for a Sales Executive / Sales Manager, located in Mumbai. The role involves developing and executing sales strategies to attract new clients and maintain relationships with existing ones. The Sales Executive / Sales Manager will be responsible for identifying market opportunities, creating sales plans, conducting client meetings, presenting service solutions, negotiating contracts, and achieving sales targets. The role also involves coordinating with internal teams to ensure client satisfaction and successful service delivery. Qualifications Proven experience in sales, business development, or a related field Strong communication, negotiation, and presentation skills Ability to identify market opportunities and create effective sales strategies Experience in client relationship management and customer service Knowledge of background screening services and HR processes is a plus Bachelor's degree in Business, Marketing, or a related field Proficiency in using CRM software and MS Office Ability to work independently and as part of a team Fluency in English; additional languages are a plus
Position: Client Service- Executive (Day/Night) Job Location: Prahladnagar, Ahmedabad Requirements Excellent English Communication Voice. Basic Computer Skill (Excel, Typing) Job purpose: To interact with client on a regular basis and to ensure that delivery standards are met as per requirement Key Responsibilities First point of contact (SPOCs ) for clients and focus of the role is to provide excellence in customer service and to maximize the client experience. Interaction with customers over the phone, in person or via email. Documentation and Securing records from current customers. Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff. Conduct employment verification either through calls or online. Generate reports from the information obtained through verification and maintain confidentiality of both candidate and the clients. Coordinate with HRs, Directors and other officials for the verification. Handle client queries and escalation calls. Ensure that the internal/external quality targets are met. About Company: About cFIRST cFirst Background Checks LLP is a part of the Vora Group-a Cincinnati based privately held equity group that specializes in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space employing over 3000 people worldwide. Built over 21 years, the Vora Group has an impeccable reputation for its integrity, quality, business savvy and speed of execution. In India, we are based at Ahmedabad (Head Office), Bangalore, and Mumbai. cFirst provides cost-effective and customized background check solutions through an industry leading, easy-to-use web-based system. We are ISO 27001:2013 certified, NAPBS and NASSCOM NSR empaneled. We are a trusted source of background check information for organizations ranging from small, local business owners to global Fortune 500 companies. For more details visit our company website: www.cfirst.io ; www.cogbee.io
Job purpose : To plan and carry out verifications of candidates from different employers in accordance with the agreed business plans. Required skills: 1. Good English communication (Verbal and Written). 2. Good Knowledge of MS Office. 3. Graduate ONLY (Without backlogs). 4. Should be available for face to face interview. Qualification: Graduation/Post Graduation Experience : Freshers to 3yrs (Experience in any industry) Key responsibilities: 1. Need to interact with different professionals (HR officials/Colleges/Universities) to get verification. 2. Maintain MIS. 3. Validation of cases. Training will be provided by the company - DAY SHIFT: Office Timings: 9:30 am - 6:30 pm | Monday to Friday 9:30 am - 1:30 pm | Saturday Alternative Saturdays off. * NO CAB FACILITIES* ** NO ONLINE / TELEPHONIC INTERVIEW** Go through Company website: www.cfirst.io without fail. Job Type: Full-time Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Health insurance Leave encashment Work Location: In person
Job purpose : To plan and carry out verifications of candidates from different employers in accordance with the agreed business plans. Required skills: 1. Good English communication (Verbal and Written). 2. Good Knowledge of MS Office. 3. Graduate ONLY (Without backlogs). 4. Should be available for face to face interview. Qualification: Graduation/Post Graduation Experience : Freshers to 3yrs (Experience in any industry) Key responsibilities: 1. Need to interact with different professionals (HR officials/Colleges/Universities) to get verification. 2. Maintain MIS. 3. Validation of cases. Training will be provided by the company - DAY SHIFT: Office Timings: 9:30 am - 6:30 pm | Monday to Friday 9:30 am - 1:30 pm | Saturday Alternative Saturdays off. * NO CAB FACILITIES* ** NO ONLINE / TELEPHONIC INTERVIEW** Go through Company website: www.cfirst.io without fail. Job Type: Full-time Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Health insurance Leave encashment Work Location: In person
As an ASP.NET Developer at COGBEE, you will be responsible for developing ASP.NET web applications using your expertise in C#, ASP.NET, JavaScript, AJAX, and SQL. Your proficiency in using Visual Studio and exposure to .NET Windows Application Development or MVC Applications will be highly valued. Additionally, having knowledge of CSS and JQuery will be considered a plus. You should possess good communication skills and a willingness to learn and adapt to changing business needs. Candidates with exposure to MySQL DBMS or ORACLE DB will be preferred. A strong aptitude, positive attitude, and commitment to long-term growth within the organization will be key factors for consideration. COGBEE is an AI-enabled smart and collaborative candidate screening and interviewing platform. Our innovative screening mechanism streamlines the recruiting process for talent acquisition teams. We are a technology-driven company with a global presence, catering to Fortune 500 companies and other enterprises worldwide. If you are ready to be part of a dynamic team and contribute to cutting-edge HR technology solutions, we invite you to explore career opportunities with us at COGBEE. For more information, please visit www.cogbee.io and join us in revolutionizing talent acquisition. Best Regards, Jagrut Shah cFirst Llc. Contact: 9904298711 Website: www.cfirst.io; www.cogbee.io,