Role & responsibilities Build, scale, and maintain backend services using Spring Boot Collaborate with frontend teams working on Angular, Flutter, and PHP-Laravel Integrate 3rd party tools and support Webhook architecture (Node.js / Express.js) Optimize system speed, uptime, and data sync across 350+ cities Write clean, efficient, and testable code that supports millions of transactions Work with internal ops to solve real-world business problems in real time Preferred candidate profile Core Technologies You Should Know Backend: Spring Boot (must-have), Hibernate JPA Integration: REST APIs, JSON, Webhooks, Node.js (nice to have) Database: MySQL (strong hands-on experience) Infrastructure: AWS (EC2, S3, RDS), CI/CD pipelines Tools: Postman, Swagger, GitHub Bonus If You Know Java Struts-2 / Velocity (for legacy CRM maintenance) Thymeleaf (legacy client dashboard support) PHP - Laravel (website integration) Flutter (coordination with mobile team) What Makes You a Fit? Youve built or scaled backend systems for product or SaaS companies You're a problem-solver who can work closely with business and field ops You take ownership and are obsessed with clean code and real outcomes You understand how systems perform in real-world pressure scenarios
Job Title: Field Operations Supervisor Locations: Karnataka, Andhra Pradesh & Telangana Language: Tamil, Telugu, Malayalam and Kannada (ex. Hindi and English as per the region) Shift: Morning Shift (Flexible Hours) Experience: Minimum 01 year (relevant field) Company Overview: Easyfix Handy Solutions India Pvt. Ltd. is a trusted name in providing professional handyman services across India. We are committed to delivering excellence, innovation, and reliable solutions to our customers. Join us in creating a transformative impact in the handyman service industry. Role Overview: As a City Manager, you will play a vital role in developing and enhancing the capabilities of our technician workforce. This role combines talent sourcing, skill training, and operational alignment to ensure our teams meet performance metrics and deliver top-notch services. You will be the cornerstone in ensuring seamless operations across hotspot cities and maintaining service excellence. Key Responsibilities: 1. Training and Development · Sourcing and Onboarding: Identify, source, and onboard technicians with the right attitude and skills to join the Easyfix team. · Training on Core Values: Foster a culture of commitment, strong work ethics, and a focus on fulfilling key metrics. · Upskilling: Design and conduct training sessions to address skill gaps and provide technicians with the tools and knowledge to upgrade their expertise. 2. Day-to-Day Operations- Monitor and address service cancellations, ensuring quick follow-ups to close tasks that are out of the turnaround time (TAT). · Collaborate with various team members to identify and resolve issues in hotspot cities, ensuring smooth service delivery. 3. Team Coordination - Work closely with cross-functional teams, including project managers, supply management, backend, and operations teams, to ensure alignment and efficient task execution. Qualifications and Skills: · Bachelor's degree in a related field (preferred). · Proven experience in training, operations management, or team leadership roles. · Strong communication, interpersonal, and problem-solving skills. · Ability to multitask and work in a fast-paced environment. · Proficiency in using operational tools and platforms for tracking and reporting. Why Join Us? · Be part of a dynamic and innovative organization. · Opportunity to lead impactful initiatives and shape team growth. · Work in a collaborative environment that values growth and development.
TEAM LEAD Company: Easyfix Handy Solutions India Pvt. Ltd. Location: Gurugram Employment Type: Full-Time Job Description Summary: EasyFix is on the lookout for a proactive and performance-driven Amazon Team Lead to take charge of our Amazon marketplace operations. In this pivotal role, you will lead a team responsible for end-to-end execution across product listings, inventory control, order fulfillment, and customer engagement. You will play a key role in optimizing our Amazon storefront, maintaining high operational standards, and ensuring exceptional customer experiences. Ideal for marketplace professionals looking to transition into a high-ownership role that combines strategy, people management, and customer-centric execution. Key Responsibilities: Team Leadership & Development Lead, train, and mentor a team of associates managing Amazon operations. Conduct regular performance reviews and provide coaching to drive continuous growth. Foster a results-oriented and collaborative team environment. Ensure alignment with organizational goals and performance metrics. Marketplace Operations Manage end-to-end after-sales service fulfillment processes, ensuring accurate, timely, and high-quality installation and assembly services. Monitor and improve service performance where EasyFix operates as a third-party partner for after-sales support, ensuring SLA/TAT adherence and customer satisfaction. Proactively handle escalations related to service complaints, delivery discrepancies, and resolution timelines, ensuring smooth customer experience and issue closure. Analyze service delivery metrics, identify gaps, and collaborate with cross-functional teams to drive continuous improvements in operational execution and partner coordination. Customer Experience Ensure prompt and professional resolution of customer queries to uphold high customer satisfaction ratings. Monitor customer & client’s feedback, reviews, and ratings, taking corrective actions where necessary. Process Improvement & Reporting Identify inefficiencies in current workflows and implement process enhancements. Collaborate with internal teams (logistics, marketing, and support) to align on goals and execution strategies. Prepare weekly and monthly performance dashboards with actionable insights for senior management. Requirements: Bachelor’s degree 1–3 years of experience managing Amazon related marketplace operations. Prior experience leading teams or supervising operations. Strong analytical skills and proficiency in Excel and MS Office. Excellent problem-solving, communication, and organizational abilities. Adaptable, self-motivated, and capable of working in a fast-paced, results-driven environment. Compensation & Benefits: Salary: ₹2.5 LPA – ₹4 LPA (commensurate with experience and skill set) Incentives: Performance-based bonuses Comprehensive health insurance Flexible working hours or hybrid working option (as applicable) Learning and professional development opportunities A vibrant, youthful, and collaborative work culture
About the Role & Team ● Field Ops Supervisor is responsible for driving on-ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner base ● This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution ● Support Business Heads in all the categories management activities related to supply/demand planning, revenue planning What you’ll do: ● Will Handle and look after Andra Pradesh and Telangana region. ● Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - sourcing, selection, and training of partners. ● Be part of projects that are focused on improving customer and partner experience ● Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects What we need: ● Sharp and hungry professionals willing to go above and beyond to create impact ● 6 months -2 years of work experience ● Proficient in advanced Excel/ SQL/Tableau/Power BI ● Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground. ● Hustle and get things done attitude What can you expect: ● A great work environment with massive ownership and growth opportunities. ● Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession ● A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change ● Growth opportunities within EasyFix via our robust internal yearly/mid-appraisal program At Easy Fix, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.
Location: Head Office (with travel to key cities) Reports To: COO Team Size: 25 Executives, 6 Vertical Managers, 2 Team Leaders Collaborates With: Sales, Finance, Tech, HR, and Supply Teams About EasyFixEasyFix is India’s leading tech-enabled platform for repair and maintenance services. We enable brands to deliver consistent after-sales services through a centrally managed technician-first network across 400+ cities. Our platform simplifies vendor management with a single, integrated solution. Role OverviewThe Head of Client Operations ensures technicians represent client brands on the field by delivering timely, professional service with zero ambiguity. The role involves leading a high-performing operations team to manage service delivery, client communications, escalations, reporting, training, and quality control across multiple client accounts. This is a fast-paced, structured leadership role requiring process orientation, strong execution skills, and a deep understanding of technician behavior and enterprise client expectations. Key Responsibilities1. Client Service DeliveryEnsure technicians follow SOPs and act as brand ambassadors. Track and reduce missed orders, cancellations, and unallocated jobs. Monitor call handling (incoming/outgoing/missed) to reduce call drops. Ensure timely, clear communication with clients on job status. 2. Escalation Management & Quality ControlOwn and resolve all client escalations within 48 hours. Identify patterns and implement preventive actions. Conduct audits to improve communication and operational accuracy. Maintain visibility of open/delayed/unconfirmed orders. 3. Reporting & Data DisciplineDeliver accurate daily, weekly, and monthly reports on time. Maintain real-time dashboards for city and vertical performance. Lead monthly client business review meetings. Provide structured insights for weekly “Situation Room” meetings. 4. Team Management & Capability BuildingMonitor daily performance of team leaders and executives. Conduct nightly huddles (10 PM) for open and stuck orders. Lead weekly training and performance reviews. Hire, retain, and evaluate based on ownership and results. Build a culture of readiness, professionalism, and predictable service. 5. Training & SOP ImplementationDocument SOPs for routine and complex scenarios. Train the team to handle situations consistently and professionally. Conduct soft skills, empathy, and process training. Collaborate with the content team to update training materials. 6. Cross-Functional CollaborationPartner with supply to ensure technician availability. Coordinate with tech/product teams for automation and dashboard tools. Work with troubleshooting/registration teams for job closures. Share field insights to enhance platform features. Key Performance Indicators (KRAs)85% same-day service attempts 90% adherence to client-defined TAT 95% 5-star job ratings Less than 5% cancellation rate 100% escalations closed within 48 hours Regular team training and low attrition Performance-driven hiring and capability building Qualifications8–12 years in operations (blue-collar/enterprise client experience preferred) Strong skills in Excel, reporting, and workflow tools Excellent communication in Hindi and/or English Proven experience in leading large teams and cross-functional projects Hands-on, resilient, and execution-focused mindset What You’ll GetHigh ownership role with decision-making freedom Flexible working hours for strong performers Work on real-world problem-solving in a mission-driven team Startup energy with mature systems and clear KPIs Best-in-class HR policies and performance-linked growth
Company: EasyFix Handy Solutions India Pvt. Ltd. Location: Sector 44, Gurugram (On-site) Shift: Morning Shift (Flexible Hours) Join Date: Immediate Joiner Preferred About the RoleWe are seeking a dynamic and customer-focused Client Servicing Executive to join our team. This role involves building strong client relationships, ensuring smooth service delivery, handling client queries, and supporting internal teams to achieve business goals. Key ResponsibilitiesAct as the primary point of contact for clients. Manage and resolve customer inquiries and complaints professionally. Build and maintain long-term client relationships. Coordinate with operations, technical, and field teams for service delivery. Track and follow up on service requests to ensure timely job completion. Share reports on client feedback and suggest service improvement areas. Collaborate with the sales team to identify opportunities within client accounts. Achieve client servicing KPIs and ensure high satisfaction levels. RequirementsProven experience in client servicing, customer support, or a related role. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask, prioritize, and manage time effectively. Basic knowledge of service industries and client management. MS Office proficiency (Word, Excel, PowerPoint); CRM experience is a plus. Comfortable in a fast-paced environment with changing client needs. Compensation & BenefitsAttractive monthly & quarterly incentives based on performance Provident Fund (PF), ESI, and Health Insurance Competitive salary with growth opportunities Why Join EasyFix?EasyFix Handy Solutions is a market leader in handyman and maintenance services across India. Be part of a growing organization that values customer satisfaction, teamwork, and career development.
Job Description: Tele Caller Executive Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Tele Caller Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives. Key Responsibilities: Act as the primary point of contact for clients/customer inbound calls, ensuring their needs are met in a timely and satisfactory manner. Manage and resolve customer inquiries and complaints with a focus on providing excellent service. Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction. Provide timely and accurate reports on client interactions, feedback, and concerns to management. Meet and exceed KPIs, ensuring a high level of customer satisfaction. Requirements: Proven experience in client servicing, customer support, or a similar role. Strong communication and interpersonal skills. Ability to handle difficult clients and resolve conflicts in a professional manner. Ability to multitask, prioritize, and manage time effectively. Basic knowledge of service-oriented industries and client management. Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage. Ability to work in a fast-paced environment and adapt to changing client needs. Compensation & Benefits: Incentives: Attractive Monthly and Quarterly Incentives based on performance. Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees. Competitive salary package with growth opportunities within the company.