Client Relationship Manager

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About Us

Client Relationship Manager

What You’ll Be Doing

• Build strong one-on-one relationships with new and existing clients.
• Act as the primary point of contact for member queries, concerns, or feedback.
• Customize follow-ups, wellness journeys, and class recommendations for individuals.
• Maintain and update client profiles and preferences across CRM systems.
• Coordinate trial sessions, milestone check-ins, and special appointments.
• Work closely with instructors to sync schedules, goals, and progress reports.
• Oversee and enhance the post-enrolment experience to maximize retention.
• Gather insights through feedback forms, reviews, and personal conversations.
• Ensure the studio environment always feels welcoming, safe, and client-first.

Who You Are

• 2–4 years of experience in client-facing roles within wellness, hospitality, or lifestyle brands.
• A natural nurturer — warm, composed, and deeply attentive to detail.
• Excellent written and verbal communicator (English & Hindi).
• Emotionally intelligent, highly organized, and driven by empathy.
• Passionate about people, wellness, and creating meaningful client journeys.

Perks & What You’ll Get

• Be part of a purpose-led, design-first wellness movement.
• Direct access to founder and creative leadership.
• Work from a beautiful space in Khan Market with a like-minded team.
• Complimentary access to wellness sessions.
• Performance bonuses and growth potential in a premium brand.

How to Apply

khanmarket@utsaahbykritika.in

🗓 Interview rounds will be conducted at one of our SK-27 gym branches in Delhi.