Job Title : Client Relationship Manager Location : Khan Market, New Delhi (On-Ground Role Only) Company : Utsaah by Kritika Industry : Wellness | Pilates | Healing | Customer Experience Job Type : Full-time | In-studio (No remote option) Experience Required : 2–4 Years Education Required : Minimum Bachelor’s Degree (Background in Hospitality, Wellness, Communication, or Psychology preferred) Compensation : As per industry standards Salary & Shift Timing : To be discussed post-interview About Us : Utsaah is an upcoming, boutique wellness studio nestled in Delhi’s Khan Market — designed for those seeking a lifestyle of calm, clarity, and connection. Curated by Kritika Makker Kapoor, the space integrates Reformer Pilates, Yoga, and Holistic Healing under one experiential roof. We are now hiring a Client Relationship Manager who will act as the heart of the member experience, nurturing trust, loyalty, and personalized care. What You’ll Be Doing : Build strong one-on-one relationships with new and existing clients. Act as the primary point of contact for member queries, concerns, or feedback. Customize follow-ups, wellness journeys, and class recommendations for individuals. Maintain and update client profiles and preferences across CRM systems. Coordinate trial sessions, milestone check-ins, and special appointments. Work closely with instructors to sync schedules, goals, and progress reports. Oversee and enhance the post-enrolment experience to maximize retention. Gather insights through feedback forms, reviews, and personal conversations. Ensure the studio environment always feels welcoming, safe, and client-first. Who You Are : 2–4 years of experience in client-facing roles within wellness, hospitality, or lifestyle brands. A natural nurturer — warm, composed, and deeply attentive to detail. Excellent written and verbal communicator (English & Hindi). Emotionally intelligent, highly organized, and driven by empathy. Passionate about people, wellness, and creating meaningful client journeys. Perks & What You’ll Get : Be part of a purpose-led, design-first wellness movement. Direct access to founder and creative leadership. Work from a beautiful space in Khan Market with a like-minded team. Complimentary access to wellness sessions. Performance bonuses and growth potential in a premium brand. How to Apply : 📩 Send your resume + short note to: khanmarket@utsaahbykritika.in 🗓 Interview rounds will be conducted at one of our SK-27 gym branches in Delhi.
As a Reformer Pilates Instructor at Utsaah, you will have the opportunity to lead Reformer Pilates classes and one-on-one sessions, adapting routines for clients of all levels, supporting their recovery, mobility, strength, and posture-based goals. You will collaborate with therapists and yoga instructors to create holistic journeys, participate in events, workshops, and experiential classes, and ensure safe, form-focused movement in a supportive environment. Educating clients about equipment, anatomy, and breath-integrated techniques will be an essential part of your role, creating a welcoming, respectful, and grounded practice culture. To succeed in this role, you should be a Certified Reformer Pilates Instructor with over 3 years of hands-on experience, possessing confidence, compassion, and mindfulness towards client needs. Excellent communication skills in both English and Hindi are required, with clear cueing being essential. A passion for movement science, breathwork, and body alignment, as well as comfort working with premium clientele, are key attributes of the ideal candidate. Joining Utsaah by Kritika means being a part of a purpose-led studio launch, working from a peaceful, design-first space in Khan Market. You will have access to community events, mentorship, and creative workshops, along with the freedom to grow your personal practice within Utsaah. Benefit from a founder-led brand with collaborative energy and growth opportunities. If you are ready to embark on this exciting opportunity, please send your CV along with your portfolio or a short video introduction to khanmarket@utsaahbykritika.in. Interview rounds will be conducted at one of our SK-27 gym branches in Delhi.,
Company Description Utsaah is a premium wellness studio located in Khan Market, New Delhi, offering a unique blend of Reformer Pilates, Yoga, Breathwork, and Healing Therapies. Founded by Kritika Kapoor, the studio focuses on creating sustainable habits and internal alignment through personalised, immersive sessions. Utsaah is designed to help individuals reconnect with themselves physically, emotionally, and mentally in an elegant and restorative environment. Backed by Kritika's extensive experience in fitness entrepreneurship, Utsaah aims to build a community committed to conscious living and wellness as a necessity. Role Description This is a full-time, on-site role for a Sales Associate located in New Delhi. The Sales Associate will be responsible for engaging potential clients, providing detailed information about services, and converting leads into members. Daily tasks will include greeting visitors, handling inquiries, conducting studio tours, and maintaining customer databases. The Sales Associate will also assist in the planning and execution of wellness events and promotional activities to increase membership and client satisfaction. Qualifications Excellent communication and interpersonal skills Sales skills and a proven track record in customer service Knowledge of wellness and fitness industry trends and practices Organized with strong attention to detail Experience in event planning and promotional activities is a plus Ability to work flexible hours, including weekends Proficiency in using CRM software and Microsoft Office Suite