Client Relationship Manager (Real Estate/Builder Firm)

Job Description Client Relationship Manager (Real Estate/Builder Firm)**

Position Overview

We are seeking a proactive and customer-focused **Client Relationship Manager** to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and acting as the key liaison between clients and the company. This role requires strong communication skills, problem-solving abilities, and in-depth knowledge of the real estate industry.

Key Responsibilities

* Build and maintain strong, long-term relationships with clients and channel partners.

* Act as the single point of contact for clients, addressing inquiries, concerns, and requirements promptly.

* Ensure a seamless client journey from pre-sales to post-sales, including booking, documentation, payments, and possession.

* Maintain regular follow-ups with existing clients to ensure satisfaction and encourage referrals.

* Coordinate with sales, CRM, legal, and finance teams for smooth operations and quick resolution of client issues.

* Handle client escalations professionally, ensuring a positive resolution.

* Organize client meetings, property site visits, and feedback sessions.

* Maintain updated records of client interactions, agreements, and transactions.

* Provide regular reports and feedback to management on client satisfaction, complaints, and retention strategies.

* Contribute to brand reputation by ensuring high standards of service delivery.

Key Skills & Competencies

* Excellent communication and interpersonal skills.

* Strong customer service orientation.

* Ability to handle pressure and resolve conflicts diplomatically.

* Good knowledge of real estate market, RERA guidelines, and builder processes.

* Strong organizational and multitasking skills.

* Proficiency in MS Office, CRM software, and documentation handling.