Client Relationship Manager

Responsibility Interact with clients in person or over call and build relationships with them while ensuring their needs are being met Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience Mastermind creative ways to deliver an exceptional client experience Develop and oversee the implementation of client service protocols Resolve complex client problems or disputes in a professional manner Coach and support team members to help them meet departmental goals Keep records and documentation of client interactions for training purposes Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement Develop relationships with clients for retentional / reference business Qualifications for Client Services Manager 5+ years prior experience in customer facing roles Proven experience in a leadership role is required Excellent communication skills and the ability to anticipate the needs of customers Must demonstrate strong analytical thinking skills Should possess strong problem solving skills Superior organizational and time management skills Knowledge of customer service programs and databases, or the ability to learn new projects quickly Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience Compensation - WFO Mode Upto Rs. 7LPA - 9LPA + Variables of upto 3 Lakhs Location Sector 90 Noida Show more Show less