Client Relationship Manager

Job Title: Client Relationship Manager

Company: JCUBE Productions
Industry: Digital Marketing
Location: Preferably from Kanyakumari or Tirunelveli District
Employment Type: Full-Time
Contact Email: jcubemedias@gmail.com
Contact Number: +91 89037 11690
Preferred Candidate: Married Female Candidates from Kanyakumari or Tirunelveli District

About JCUBE Productions

JCUBE Productions is a fast-growing digital marketing agency offering a full suite of services including branding, video production, web development, social media management, SEO, and influencer marketing. We help businesses grow by crafting compelling digital experiences and data-driven campaigns.

Role Overview

We are looking for a Client Relationship Manager who will act as the bridge between our clients and internal teams. The ideal candidate will be proactive, organized, and passionate about client satisfaction, ensuring smooth project execution and long-term relationship building.

Key ResponsibilitiesClient Relationship Management

• Serve as the main point of contact for assigned clients.
• Maintain regular communication via phone, email, and meetings.
• Understand client goals, preferences, and challenges.
• Build long-term relationships to encourage repeat business.

Project Coordination

• Coordinate with internal teams (design, video, web, social media).
• Prepare and manage project briefs and timelines.
• Track deliverables and ensure timely execution.
• Resolve project-related issues promptly.

Proposal & Pitch Support

• Assist in preparing proposals and presentations.
• Incorporate client feedback for continuous improvement.

Client Onboarding

• Guide new clients through onboarding.
• Set clear expectations on timelines and deliverables.

Feedback & Revisions

• Collect and interpret client feedback.
• Coordinate revisions with production teams.

Performance Reporting

• Collaborate with the digital marketing team to prepare monthly reports (social media, SEO, ad campaigns).
• Present results and suggest improvements.

Market & Competitor Insights

• Research trends and competitors.
• Share insights to support client brand positioning.

Documentation & CRM

• Maintain detailed records of communications and agreements.
• Use CRM tools to track client status and follow-ups.

Upselling & Cross-Selling

• Identify opportunities to offer additional services.
• Educate clients about new offerings from JCUBE Productions.

Crisis Handling & Conflict Resolution

• Manage complaints and resolve conflicts diplomatically.
• Escalate issues to management when necessary.

Qualifications

• Bachelor’s degree in Marketing, Communications, or related field.
• 2+ years of experience in client servicing or account management.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and deadlines.
• Familiarity with CRM and project management tools.

How to Apply

Send your resume to jcubemedias@gmail.com or contact +91 89037 11690 for more information.

Job Types: Full-time, Part-time, Permanent, Contractual / Temporary
Contract length: 3 months

Pay: From ₹3,000.00 per month

Expected hours: 30 – 40 per week

Benefits:

• Work from home

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• Tamil (Required)

Work Location: Remote

Speak with the employer
+91 9842477041