Client Relationship Manager for Child Development Track

Job Opening: Client Relationship Manager (CRM)

Prospective outcome: Long-Term Career in Child Development
Location: Sovabazar, Kolkata (Full-Time, In-Person)
Organization: Institute of NeuroDevelopment (IND)

About IND

The Institute of NeuroDevelopment (IND) is a purpose-driven organization dedicated to empowering families of children with Autism, ADHD, and developmental delays. Through structured, parent-led, play-based interventions, IND is transforming the way child development support is delivered in India. We are building a team of professionals who are not just administrators, but also future-ready changemakers in the field of neurodevelopment.

Role Overview

We are seeking a Client Relationship Manager (CRM) who is deeply interested in the field of child development and is eager to grow into a long-term role within this space. The CRM will serve as a bridge between families and our internal team, ensuring that each child’s developmental needs are being addressed as per structured checklists, that the family is supported and compliant, and that the delivery of service is smooth, empathetic, and goal-aligned.

This role blends client care, checklist compliance, coordination, and proactive engagement to ensure outcomes are not just promised, but delivered.

Key Responsibilities (KRA)1. Child-Centric Progress Oversight

• Ensure that each child's progress is tracked according to the Developmental GPS and programme checklists
• Identify red flags in developmental stagnation or missed steps and flag them internally
• Assist in aligning therapy and parental action to child-specific developmental requirements

2. Client Relationship Management

• Serve as the primary point of contact for assigned parents/families
• Maintain a warm, proactive, and professional rapport with families
• Respond to queries, concerns, or emotional resistance with empathy and solution focus

3. Compliance & Checklist Tracking

• Ensure completion of action steps both by internal team (therapists, coaches) and the client side (parents)
• Follow up with team members and clients to ensure task compliance
• Flag non-compliance early and coordinate course correction

4. Installment Collection & Payment Coordination

• Monitor and manage scheduled payments/installments
• Send reminders, explain deliverables, and ensure clarity on service milestones linked to payments
• Handle objections professionally and escalate issues when needed

5. Client Experience & Retention

• Ensure that the family experience across the programme is smooth, supported, and goal-aligned
• Maintain data logs of key communications, concerns raised, and resolution steps
• Work with leadership to improve retention and family satisfaction

Who This Role Is Ideal For

• Strong interest in the field of child development, early intervention, or special needs education
• Prior experience in client servicing, relationship management, or coordination is an advantage
• Excellent interpersonal, follow-up, and documentation skills
• Emotionally grounded and able to engage meaningfully with parents under stress
• Fluent in Bengali, Hindi, and English
• Willingness to learn deeply and be groomed for a long-term career in neurodevelopmental support

Growth & Career Path at IND

This is not just a job—it is an entry point to a mission-driven career. As part of the CRM team, you will:

• Be mentored to understand developmental tracking systems and intervention models
• Be groomed to grow into roles like Family Progress Strategist, Programme Mentor, or Parent Coach
• Work closely with therapists, coaches, and leadership to design client-centered developmental pathways
• Be part of one of India’s leading movements in child development and parent transformation

Job Details

• Type: Full-Time (Offline)
• Location: Sovabazar, Kolkata
• Work Days: 6 days/week, 9 am to 6 pm
• Compensation: Based on experience and aligned with long-term growth track

Job Type: Full-time

Schedule:

• Day shift

Application Question(s):

• Do you seek a long-term career in child development? If so, why? (Please do not leave blank)
• What according to you, makes you eligible for the role? (Please do not leave blank)
• Current and Expected CTC with rationale behind the same. (Please do not leave blank)

Experience:

• Client relationship: 1 year (Required)

Language:

• Bengali (Required)
• English (Preferred)