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Description
Job Opening: Front Desk & Billing Executive Location: Sovabazar, Kolkata (Full-Time, In-Person) Organization: Institute of NeuroDevelopment (IND) About IND The Institute of NeuroDevelopment (IND) is a leading center focused on transforming the lives of neurodivergent children—especially those with Autism, ADHD, and developmental delays—by supporting their families through structured, parent-led, and play-based learning interventions. IND is a purpose-driven, child-centered ecosystem, and every team member contributes to building clarity, capability, and confidence in the families we serve. Role Overview We are looking for a Front Desk & Billing Executive who will serve as the first point of contact for visiting families while also handling basic billing and calendar coordination responsibilities. This role requires someone who is soft-spoken, warm, organized , and capable of managing both front-facing communication and backend support with accuracy. This is an excellent opportunity for someone who wants to grow in a meaningful healthcare or child development setting while being part of a values-driven, fast-scaling organization. Key Responsibilities (KRA) 1. Reception & Family Interface Greet all visitors and parents with calm, respectful, and professional demeanor Manage check-ins, walk-ins, and visitor entries in a smooth and orderly way Assist families in understanding session flow, waiting periods, and follow-ups 2. Billing & Accounts Handling Generate and manage invoices, receipts, and payment records Maintain Tally entries for service billing, petty cash, and basic ledger tasks Ensure timely updates and coordination with the accounts team 3. Calendar & Session Scheduling Coordinate daily and weekly appointment calendars for therapists, psychologists, and coaches Send reminders and update parents on any changes in schedules Manage last-minute adjustments and cancellations with grace and clarity 4. Communication & Documentation Handle phone calls, inquiries, and internal routing with courtesy Maintain front office documentation, registers, and parent communication logs Support documentation tasks such as printing, filing, and data entry as required 5. Operational Support Keep reception area clean, organized, and welcoming Assist with small logistics and coordination during internal meetings or family sessions Alert the admin or operations team of any issues or support needs Who This Role Is Ideal For 1–3 years of experience in front office, accounts support, or client-facing coordination roles Familiarity with Tally software and basic billing procedures is essential Fluent in Bengali, Hindi, and English Soft-spoken, attentive, organized , and emotionally grounded Experience in healthcare, wellness, therapy centers, or hospitality is preferred but not mandatory Basic proficiency in email handling, Google Calendar, MS Office, or equivalent tools Growth & Opportunities at IND Opportunities to evolve into roles such as Admin Officer , Client Relationship Coordinator , or Billing Manager Exposure to a progressive neurodevelopmental environment with hands-on learning Work in a collaborative, respectful, and impact-oriented team Be part of an organization that is scaling across India and beyond, with meaningful long-term prospects Job Details Type: Full-Time (Offline) Location: Sovabazar, Kolkata Work Days: 6 days/week Compensation: Based on experience and skillset (includes performance-linked growth) Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Current CTC. Expected CTC. Experience: Tally: 1 year (Required) working with computers: 1 year (Required) healthcare or hospitality (hotels): 1 year (Preferred) front desk or customer dealing: 1 year (Required) Language: Bengali (Preferred) Work Location: In person
