Client Relationship Manager (Female)

Role Overview:
We are seeking an Operations Manager – Partner Relationship who will serve as the voice of Shero to our kitchen partners (Shero Partners). This role requires a customer relationship expert with proven ability in handling multi-language teams, driving partner engagement, and leading data-driven coaching & training programs to improve performance and satisfaction.

Key Responsibilities:

• Lead the Partner Relationship Operations for Shero kitchen partners across regions.

• Manage, coach, and mentor a multi-language Partner Support & Operations team.

• Build strong relationships with partners to ensure retention, satisfaction, and growth.

• Analyse partner performance data and develop structured coaching/training interventions.

• Implement SOPs and feedback mechanisms to improve partner experience.

• Act as the escalation point for partner issues, ensuring timely resolution.

• Collaborate cross-functionally (Operations, Growth, Finance, Training) to drive partner success.

• Contribute to building Shero’s culture of empowerment, empathy, and excellence.

5+ years of experience in customer/partner relationship management in high-growth sectors (FMCG, QSR, Food Tech, E-commerce, or related).

• Proven experience in managing multi-lingual teams across regions.

• Strong data-driven mindset with the ability to translate insights into action.

• Excellent communication, negotiation, and coaching skills.

• Ability to design and deliver training modules for large, diverse teams.

• Passion for empowering women entrepreneurs and building sustainable ecosystems.

Job Type: Full-time

Pay: ₹33,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person