Client Relationship Manager (Female)

Job Overview:
We are looking for a proactive and client-focused Client Relationship Manager (CRM) to join our team. The ideal candidate will ensure complete client satisfaction by managing leads after order placement, providing after-sales support, resolving queries, and maintaining long-term client relationships through consistent communication and follow-ups.

Key Responsibilities:

• Follow up with clients after order placement to ensure smooth execution and satisfaction.
• Provide excellent after-sales support and ensure all client needs are met.
• Collect and document genuine client feedback.
• Coordinate the service process — from order confirmation to payment collection.
• Address and resolve client queries or concerns promptly and professionally.
• Offer product or service guidance when required.
• Act as the main point of contact for client issues and escalate where necessary.
• Understand client expectations and provide appropriate solutions.

Key Skills Required:

• Polite and professional communication skills.
• Strong and consistent follow-up ability.
• Excellent verbal and written communication.
• Problem-solving and decision-making skills.
• Proactive, organized, and customer-oriented approach.
• Good understanding of company products and services.
• Always reachable during working hours via phone or email.

Job Type: Full-time

Pay: ₹16,000.00 - ₹24,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Client Relationship : 2 years (Preferred)

Work Location: In person