Key Responsibilities: Coordinate with new kitchen partners to facilitate smooth onboarding. Lead, train, and motivate the telesales team to achieve daily, weekly and monthly targets. Conduct daily briefings, performance reviews, and coaching sessions to improve team effectiveness. Motivate and drive the team towards achieving KPIs such as call volumes, conversions, and revenue goals. Ensure accurate call logs, follow-ups, and CRM updates. Analyze call data and identify trends to improve conversion rates and reduce drop-offs. Conduct regular performance reviews and share reports with management. Conduct training sessions on platform usage, order management, and compliance standards. Ensure all required documentation is collected, verified, and processed. Work closely with the operations team to ensure kitchen partners meet quality and hygiene standards. Assist kitchen partners with menu configuration, pricing, and item descriptions. Troubleshoot operational issues and provide ongoing support to new kitchens. Maintain detailed records of onboarding progress and report updates to relevant stakeholders. Collaborate with internal teams (marketing, customer support, and logistics) for a seamless onboarding experience. Ensure adherence to food safety regulations and company guidelines. Gather feedback from kitchen partners and suggest process improvements. Qualifications & Requirements: Bachelor’s degree in hospitality, business administration, or a related field. Minimum 3 years of experience in kitchen operations, food tech, or the hospitality industry. Strong communication and interpersonal skills. Knowledge of food safety and hygiene standards. Ability to train and support new kitchen partners effectively. Problem-solving mindset and ability to work in a fast-paced environment. Proficiency in MS Office and familiarity with onboarding tools/platforms. Preferred Skills: Experience in food delivery or cloud kitchen operations. Understanding of restaurant management systems and POS platforms. Customer-centric approach with strong negotiation skills. Benefits: Competitive salary package. Performance-based incentives. Opportunity to work in a dynamic and growing industry. Career growth and development opportunities. required Multi Language ( Tamil, English, Telugu, Hindi and Malayalam) Gadgets : Laptop and Wifi Mandatory Job Types: Full-time, Permanent Pay: ₹33,000.00 - ₹47,000.00 per month Benefits: Provident Fund Language: Hindi (Required) English (Required) Work Location: In person
Role Overview: We are seeking an Operations Manager – Partner Relationship who will serve as the voice of Shero to our kitchen partners (Shero Partners). This role requires a customer relationship expert with proven ability in handling multi-language teams , driving partner engagement , and leading data-driven coaching & training programs to improve performance and satisfaction. Key Responsibilities: Lead the Partner Relationship Operations for Shero kitchen partners across regions. Manage, coach, and mentor a multi-language Partner Support & Operations team. Build strong relationships with partners to ensure retention, satisfaction, and growth. Analyse partner performance data and develop structured coaching/training interventions. Implement SOPs and feedback mechanisms to improve partner experience. Act as the escalation point for partner issues, ensuring timely resolution. Collaborate cross-functionally (Operations, Growth, Finance, Training) to drive partner success. Contribute to building Shero’s culture of empowerment, empathy, and excellence . 5+ years of experience in customer/partner relationship management in high-growth sectors (FMCG, QSR, Food Tech, E-commerce, or related). Proven experience in managing multi-lingual teams across regions. Strong data-driven mindset with the ability to translate insights into action. Excellent communication, negotiation, and coaching skills. Ability to design and deliver training modules for large, diverse teams. Passion for empowering women entrepreneurs and building sustainable ecosystems. Job Type: Full-time Pay: ₹33,000.00 - ₹40,000.00 per month Benefits: Provident Fund Work Location: In person