Client Relationship Manager

As a Client Relationship Manager at Bangalore's fastest-growing Salon & Spa chain, you will play a crucial role in ensuring a seamless and personalized experience for clients at Clinic 365, the state-of-the-art Skin, Hair, Body & Laser Clinic. Your responsibilities will include: - Welcome clients warmly, providing a professional first impression - Guide clients through consultation, treatment plans, and post-care protocols - Maintain detailed client records and follow-up schedules - Handle queries, feedback, and service recovery empathetically and efficiently - Coordinate with dermatologists and therapists for timely service delivery - Monitor client satisfaction metrics and implement improvement strategies - Support clinic-level marketing initiatives and referral programs - Upsell relevant treatments and products based on client needs - Ensure compliance with service protocols and data confidentiality Qualifications required for this role include: - Bachelors degree in hospitality, business, or healthcare management - 2-4 years of experience in client-facing roles, preferably in healthcare, wellness, or beauty sectors - Strong communication and interpersonal skills - Proficiency in CRM tools and appointment management systems - Fluency in English and local language Preferred skills that would be beneficial include: - Experience in dermatology or aesthetic clinic setups - Ability to manage high-touch client interactions with discretion - Problem-solving mindset and attention to detail - Sales orientation with an empathy-driven service approach In return, you can expect: - Competitive compensation and performance incentives - Training from industry experts and dermatologists - Growth opportunities within a reputed clinical brand - Supportive team culture and modern clinic infrastructure Please note that this position reports to the Clinic Manager / Dermatologist and is based at Raghuvanahalli, Kanakapura Main Road Bengaluru.,