Posted:17 hours ago|
Platform:
On-site
Full Time
· Handle customer complaints, resolve issues politely, and maintain goodwill.
✅ Reporting & Coordination· Maintain daily order reports (WhatsApp, Swiggy, Zomato, website).
· Share customer feedback and insights with management.
· Place orders with vendors and ensure timely deliveries.
· Maintain vendor contact list and payment follow-up reminders.
· Excellent written & verbal communication skills (English, Hindi/Bengali preferred).
· Strong customer service orientation – polite, patient, empathetic.
· Good knowledge of WhatsApp Business, Swiggy/Zomato dashboard handling.
· Basic Canva skills for creatives/posters.
· Strong multitasking and organizational ability.
· Eye for detail and accuracy in handling orders and customer requests.
· 2–4 years of experience in customer service, hospitality, or F&B industry.
· Experience with online order platforms (Swiggy/Zomato/website orders) preferred.
· Graduate in any stream (Hospitality/Management background is a plus).
· Salary: ₹20,000 – ₹25,000 per month
Bonn Tonn Gourmet
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