Client Relationship Manager

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About the Role:

Client Relationship Manager

Key Responsibilities:

Client Relationship Management

• Act as the

  single point of contact

  for large enterprise clients, ensuring top-tier service and satisfaction.
• Build and nurture

  long-term partnerships

  with clients, engaging directly with

  CXO-level stakeholders

  .
• Understand client business objectives and align internal strategies to drive growth and retention.

Revenue Growth & P&L Ownership

• Drive

  revenue expansion

  through strategic upselling, cross-selling, and new business opportunities.
• Own and manage the

  P&L for each assigned account

  , ensuring profitable engagement.
• Identify opportunities to

  increase wallet share

  across existing accounts.

Account Strategy & Delivery

• Develop and execute

  comprehensive account plans

  focused on growth and service excellence.
• Collaborate with internal teams

  Product, Marketing, Finance, Operations, and Tech

  to ensure seamless execution.
• Track client KPIs and proactively address concerns to ensure client satisfaction.

Stakeholder & Escalation Management

• Partner with internal teams to deliver on client expectations and innovative solutions.
• Lead

  business reviews

  and strategic discussions with clients.
• Handle escalations promptly and ensure consistent service excellence.

Reporting & Insights

• Provide regular

  reports and dashboards

  on account performance, revenue metrics, and client engagement.
• Deliver

  data-driven insights

  to senior leadership to guide strategic initiatives.

Desired Candidate Profile:

• Minimum

  8+ years

  of experience in

  B2B Key Account Management

  or

  Client Relationship Management

  .
• Proven expertise in handling

  enterprise clients

  in industries like

  Banking, Retail, Fintech, Gifting, or E-Gifting

  .
• Strong background in

  P&L management

  ,

  CXO engagement

  , and

  strategic account growth

  .
• Excellent

  communication, negotiation, and stakeholder management

  skills.
• Ability to work cross-functionally and manage complex client needs effectively.
• MBA or equivalent post-graduate degree preferred.

Why Join Us:

• Opportunity to work with leading enterprise clients in a fast-growing domain.
• High visibility and ownership of key business accounts.
• Competitive compensation up to

  ?30 LPA

  , with strong performance incentives.