7 Data-Driven Insights Jobs

Responsibilities: Customer Success Strategy :Develop and executea customer-centeredstrategy to drivenewadoption of EDP byinternal BlackRock teams,andtoexpandexisting teams use of the platform. AdoptionConsultation :Work with adopting teams to understand their specificuse cases and goalsfor using the platform;provide guidance tohelpthemdeployanduseEDP effectively, employingthe platform s full capabilities to meet their goals. MigrationPlanning : Collaborate closely withadopters,engineering teams,datagovernance, operations,andprogram managerstosupportdevelopingrealistic programsof worktotransition from existing data platformsto EDP;definethemeasures of successfor the migrationprograms. Relationship Management : Develop strong, long-term relationships withEDP adoptersto measure and ensuretheirongoing satisfaction,anticipatechallenges, andidentifyimprovement opportunities for the platform. User Experience :Work withUX specialists andthe wider EDP product team to champion alow-frictionuser experience for adopters and theirdata consumers,focusing ontheplatform susability, intuitiveness, and overall user satisfaction. Adoption and Evangelism :Promoteadoption ofEDPacross the organization, providingdemonstrations,training, documentation, and support as needed. Act as a vocal advocate for theplatformboth internally and externally. ValueDelivery :Establishkey performance indicators (KPIs) and metrics to track thebusiness value delivered byEDP,iterating based on insights and feedback. TeamDevelopment :Build, lead, and mentor the teamsupporttingplatform adoption,andhelp togrow thenext generation of BlackRocktechnologistsbymaturingtheteam soperatingmodel andworkingpractices. Qualifications: Bachelors degree in Computer Science, Engineering, Business Administration, or related field; advanced degree preferred. Minimum of12years of experience, with at least7yearsin a leadership rolefocused onenablingadoption ofcloud-baseddataplatforms orPlatform-as-a-Service(PaaS)offerings. Experience building and leadinghigh performing customer success teams, anda track recordof drivingproductadoption andexpansionwithin complex enterprise environments. Experienceworkingin andwithglobally distributed teamsin ascaledAgile environment. Strong analytical and problem-solving skills, with the ability toacquireandtranslate data-driven insights into actionable product strategies. Excellent communication and interpersonal skills, with the ability to effectively engage and influenceboth technical and businessstakeholders at all levels of the organization. Experienceusingindustrystandardcommunicationtools and technologies, e.g.Miro, Visio, PowerPoint, Wiki.

Role & responsibilities • Own and manage a portfolio of SaaS customers, guiding them from onboarding through renewal and expansion. • Track health scores, conduct business reviews, and drive product adoption to reduce churn and grow NRR. • Analyse customer data, surface insights, and collaborate with Sales, Product & Support to resolve issues. • Identify upsell opportunities, negotiate renewals, and consistently achieve revenue targets. Preferred candidate profile (Non-Negotiable) • 1-2 yrs in a startup (Series A/B) customer-success / sales / GTM role; no major-corporate backgrounds . • Proven record of owning revenue targets and closing deals without heavy playbooks . • Comfortable with ambiguity, fast pace, and aggressive targets; 30-day notice period (immediate joiners ideal). • Bangalore-based or ready to relocate; on-site/hybrid only. • Hands-on with HubSpot, Intercom or similar; excellent written, verbal & video-call presence. • Team-lead exposure is a plus but not mandatory for 2 yrs experience.

Customer Growth Consultant B2B SaaS (Series A) Bengaluru | Hybrid (3days onsite) Why this role? Steer product adoption and retention for a growing SaaS platform, owning the customer journey endtoend. Reduce churn and unlock expansion revenue across a global client base. Work directly with the founding team and carve a fast track to leadership within 18 months. What youll own Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption and renewal. Act as the primary point of contact, ensuring customer goals are met. Monitor customer health metrics and proactively tackle issues to minimise churn. Run regular business reviews and success planning sessions, surfacing databacked insights. Partner with Sales, Product, Engineering & Support to remove friction and scale best practices. Educate customers on new features and usecases. Identify and close expansion/upsell opportunities, boosting NRR. Musthave to apply 25yrs in Customer Success, Account Management or Business Analysis in a B2B SaaS/tech environment. Startup or highgrowth SaaS experience. Demonstrated ability to hit revenue or retention targets autonomously. Strong communication, presentation and relationshipbuilding skills. Analytical mindset; comfortable digging into customer data for insights. Handson with CRM/CS tooling (HubSpot, Intercom, Excel, etc.). Technical aptitude with cloud/SaaS products. Proactive, organised and detailoriented. Nicetohave Familiarity with CS metrics such as NRR, CSAT & Health Scores. Prior sales or peoplementoring exposure. Basic understanding of APIs/integrations. Write something...

Contribute to the long-term growth of Abbott Nutrition products in territory by increasing awareness among Health Care Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands. Gain new business and grow existing business through a multichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott brand products. MAIN RESPONSIBILITIES: Understand the market and category opportunities within territory to identify opportunities for market share growth at the customer/account level. Maintain deep, current knowledge about medical and nutritional science, the evolving healthcare landscape, and emerging digital trends to support selling and educating a broad and deep network of HCPs about Abbott products. Develop and execute on multichannel customer engagement plans that generate demand for Abbott brand product and grow recommendation and market share. Leverage information about customer segmentation, type and behaviors to inform customer engagement and account management strategies. Develop and maintain strong relationships with HCPs throughout the customer account, at different levels of responsibility and influence using existing relationships with HCPs and others to expand customer network. Secure commitment to recommend Abbott products as the brand of choice by increasing HCP knowledge about the role and importance of nutrition on patient quality of life at key points throughout the patient care journey; and the role of Abbott s products in increasing quality nutrition through consultative selling dialogues. Define and deliver Unique Value Proposition from the HCP s perspective (including but not limited to the positioning of Abbott brand products) by continuously uncovering the needs and priorities of individual HCPs using multichannel touchpoints and engagement activities. Effectively deliver a consultative sales call from the perspective of the HCP (and their patients) to expand HCP s knowledge of nutritional interventions and the measurable benefits of Abbott brand products, anticipate and manage objections, and gain clear commitment to recommending Abbott products and other brand-building activities. Establish target customers and develop clear customer plans to achieve coverage, frequency and call rate objectives. Implement customer segmentation, identify new leads/customers and ensure timely reporting of daily activities as per the SFE SOP. Use data and insights from digital and other omnichannel activities to refine HCP profiles and choose engagement activities that will fit the needs, preferences and goals of each individual HCP. Collaborate with cross-functional teams (Marketing, SFE, CRM, etc..) to support patient education regarding nutrition and Abbott brands, to influence customer and patient choice of nutrition products, and deliver a consistent, end-to-end customer engagement experience. Measure progress against customer and account objectives, per the account plan, and take action to ensure targets and KPIs are met (monthly, quarterly, annually) as assigned by the Sales Manager. Act in alignment with compliance and regulatory expectations

Develop and implement databases, data collection systems, data analytics and other strategies that optimize efficiency and report quality Maintain integrity, consistency and accuracy of database and reports Identify, analyze, and interpret trends or patterns in complex data sets Experience creating detailed reports, Dashboard and giving presentations. Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools A track record of following through on commitments. Excellent planning, organizational, and time management skills. Work with management to prioritize business and information needs Strong written and verbal communication skills including Excellent documentation skills. A minimum of 7 years of experience in business analysis or a related field. Problem-solving skills. Processing confidential data and information according to guidelines. Interpersonal and strong communication skills

Develop and implement databases, data collection systems, data analytics and other strategies that optimize efficiency and report quality Maintain integrity, consistency and accuracy of database and reports Identify, analyze, and interpret trends or patterns in complex data sets Experience creating detailed reports, Dashboard and giving presentations. Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools A track record of following through on commitments. Excellent planning, organizational, and time management skills. Work with management to prioritize business and information needs Strong written and verbal communication skills including Excellent documentation skills. A minimum of 7 years of experience in business analysis or a related field. Problem-solving skills. Processing confidential data and information according to guidelines. Interpersonal and strong communication skills

As a Product Analytics Leader at StarRez, you will oversee impact measurement of our software across the customer and user lifecycle. Insights derived from this area of the business will be used to drive product strategy and the roadmap, enhance the customer experience and optimize business performance. This is a senior-level role that combines technical and data expertise, strategic thinking, and leadership to deliver actionable insights and influence decision-making across the organization. What You Will Own Leadership & Strategy: Define and implement the product analytics strategy to support product and business goals. Lead a small but highly capable team of analysts, providing mentorship, guidance, and development to scale the impact of the team for the benefit of the busines. Data-Driven Insights: Partner with product and executive teams to identify key questions and deliver insights that influence product roadmaps, improve business operations and bottom line impact. Analyze complex datasets to uncover trends, identify opportunities, and solve business challenges. Advanced Analytics & Experimentation: Design and oversee A/B testing frameworks, ensuring statistical rigor and reliable results. Apply advanced analytics techniques (e.g., regression analysis, cohort analysis, segmentation) to inform strategic decisions. Stakeholder Collaboration and Communication: Serve as a trusted advisor to product managers, engineers, designers, customer operations, marketers, sales leaders and other executives on data-related matters. Translate technical findings into clear, actionable recommendations for diverse audiences. Be a great data story teller, skilled in the art of using data visualization to bring to life stories on how our users are engaging with our software. Present findings in compelling and easy to digest ways to leaders all the way up to the CEO. Data Infrastructure: Collaborate with data engineering teams to ensure robust and scalable data pipelines. Advocate for tools and systems that improve data accessibility and usability across the organization. Performance Monitoring: Establish and maintain dashboards and reporting mechanisms to track product performance and user behavior. Regularly communicate findings to stakeholders and leadership. Tool Ambassador: Run a Centre of Excellence for Pendo, our incumbent Product Analytics tool, in order to realise maximum value from this software. Stay across developments of its features and leverage connections with other internal insights tools (eg. Salesforce and Domo) to generate the highest impact data sets that can then be used to guide business decisions.