Client Relationship Executive

Job Description

Dear Candidates, We are looking for energetic and enthusiastic Customer Support Executive for our firm, Interested candidates, Kindly reach us out!! JOB SUMMARY : As a Client Service Executive , you will handle end-to-end client interactions: from onboarding, guiding clients through the process, managing documentation, updating them on progress and completion, and conducting payment follow-up all to ensure consistent satisfaction and retention. Key Responsibilities : Client Communication Interact with clients in person, via phone, email providing timely updates and clarifications. Explain process requirements and guide clients to gather necessary documentation. Process Coordination Assign clients to appropriate internal teams/processes. Track turnaround time, keep clients informed of the progress and completion status. Documentation Management Follow up for required client documents, ensuring completeness and compliance. Maintain accurate client records and logs in CRM or internal systems. Post-Completion Updates Notify clients when services are completed and provide further instructions (e.g. delivery, certification). Payment Followup Initiate payment reminders for completed services, address queries, and coordinate with accounts. Issue Resolution Identify and resolve client issues promptly or escalate them to appropriate internal teams. Maintain professionalism and empathy in all client interactions. BENEFITS: Cell phone reimbursement Internet reimbursement Health insurance Life insurance Provident Fund Paid time off (leave encashment, paid sick time)