Client Relationship Executive

As a Client Relationship Executive, your role involves managing international voice and non-voice communication with clients in the U.S., U.K., and other regions. Your clear American English communication skills will be crucial in ensuring client satisfaction and driving business growth. **Key Responsibilities:** - Develop and maintain strong, long-lasting relationships with clients globally. - Manage various communication channels such as calls, emails, chats, and video conferencing with professionalism. - Provide tailored solutions aligned with client objectives. - Record client interactions accurately using CRM systems. - Monitor feedback trends to suggest service improvements. - Stay updated on industry trends for better client engagement. - Respond promptly to client inquiries through different communication channels. - Implement strategies to enhance client retention and satisfaction. - Demonstrate flexibility in working hours to meet deadlines effectively. **Qualification Required:** - Bachelor's degree in any discipline. - Minimum 4 years of experience in client relationship management. - Proficiency in spoken and written American English. - Excellent communication skills with attention to detail. - Prior experience in IT or technology industry is advantageous. - Ability to work independently and collaboratively. - Familiarity with CRM software. The company also offers benefits such as yearly bonus and increment, complimentary meals, health insurance, sick days off, ESI & EPF benefits, commuting support, and team-building activities.,