Client Relationship Executive

bout Ainvox

Ainvox is a next-gen cloud telephony solution empowering businesses with seamless, scalable, and intelligent communication tools. We’re transforming how organizations connect with customers across channels – voice, SMS, and more.

Role Overview

We are seeking a proactive and customer-centric Client Relationship Executive to join our team. In this role, you will engage with potential clients, conduct product demos, facilitate onboarding, and provide exceptional post-sale support. You will play a key role in building strong, lasting relationships with clients and ensuring their success with Ainvox.

Key Responsibilities

Lead Engagement & Sales Support

• Make outbound calls to leads generated by marketing or inbound channels.
• Understand client requirements and clearly communicate how Ainvox meets their needs.
• Schedule and conduct live product demonstrations (via Zoom/Google Meet/phone).
• Assist in preparing customized solutions or pricing based on client needs.

Client Onboarding & Product Setup

• Guide new clients through the onboarding process, ensuring smooth setup and activation.
• Provide training and walkthroughs of the Ainvox platform features.

Client Relationship Management

• Build and nurture strong relationships with clients through regular follow-ups and check-ins.
• Act as a point of contact for client queries, concerns, or feature requests.

After-Sales Support

• Troubleshoot client issues and coordinate with technical teams when needed.
• Ensure timely resolution of support tickets or service requests.
• Educate clients on best practices to maximize the value from Ainvox.

Feedback & Improvements

• Collect client feedback and share insights with the product and marketing teams.
• Contribute to continuous improvement of client experience and internal processes.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 1–3 years of experience in client-facing roles like Sales, Customer Success, or Support.
• Excellent verbal and written communication skills in English (regional languages a plus).
• Strong presentation and demo skills (online and telephonic).
• Familiarity with CRM tools and cloud-based platforms is an advantage.
• Empathy, patience, and a problem-solving attitude.

Why Join Ainvox?

• Be part of a fast-growing SaaS company shaping the future of business communication.
• Dynamic team culture with growth opportunities.
• Exposure to diverse industries and use cases.

Job Type: Full-time

Pay: ₹10,000.00 - ₹27,149.25 per month

Language:

• English (Preferred)

Work Location: In person