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Client Operations & Billing Manager

1 - 5 years

2 - 3 Lacs

Hyderabad

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Team Handling Customer Support Billing Collection CRM Email Support Ticketing Call Center Operations Bpo Operations Workflow Automation Customer Service Management Chat Support KPO Freshdesk Whatsapp Marketing Escalations Task Management Customer Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Client Operations & Billing Manager Role & responsibilities Handle incoming client calls and provide appropriate responses or escalation. Provide basic customer support and query resolution. Create and manage support tickets. Create, assign, and monitor tasks in CRM . Prepare invoices, quotations, and payment reminders. Follow up for payments and update billing records. Coordinate with staff to track the progress of assigned tasks and tickets. Generate weekly reports on employee task/ticket performance. Key Skills Client Relationship Management CRM MS Excel Billing Collection Task Management Escalation Handling Communication Skills (English, Telugu, Hindi) Team Coordination Proactive Execution

More Jobs at Diddi And Co., Chartered Accountants

Client Operations & Billing Manager

Hyderabad

1.0 - 5.0 yrs
|

INR 2 - 3 Lacs

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