Client Invoicing Coordinator

Primary Roles & Responsibilities

• Create debit memos and invoices daily based on specifications, customer rates, and specific invoicing requirements.
• Review customer debit memos for accuracy, verifying address, coding, rates, time, and materials, and confirming that all supporting documentation is complete and correct.
• Assist the Client Invoicing Analyst with month-end tasks to support the closing process.
• Verify and analyze unbilled reports from the respective ERP system.
• Work cross-functionally with Technicians, Project Managers, the Accounts Payable team, and Procurement to ensure billing accuracy.
• Follow up on outstanding invoicing issues to ensure timely resolution, meet internal and external deadlines, and minimize business and legal risk.
• Demonstrate impeccable attention to detail and strong organizational skills.
• Handle proof of deliveries (PODs) and process invoices based on received confirmations.
• Create advance or manual invoices as requested by the Client Invoice Manager.
• Respond promptly to emails received from internal team members.
• Follow up with vendors to obtain invoices and related documentation.
• Gather necessary information and documents for open orders to enable accurate invoicing.
• Review and identify orders requiring additional follow-up or clarification.
• Ensure all documentation is properly maintained and securely stored.
• Escalate any issues or problems to the appropriate stakeholders for timely resolution.
  

Knowledge, Skills, Abilities

• Proficient in MS Office Suite, particularly Excel.
• Skilled in using accounting systems such as SAP and other related software.
• Strong ability to prioritize tasks and manage multiple assignments.
• Excellent written and verbal communication skills.
• Self-motivated with a strong drive to achieve results.
  

Education/Experience Requirements

• Bachelor’s degree or equivalent from an accredited institution is required.
• Minimum of 2 years of client invoicing experience; experience in the Technology Services or Managed Service Provider industry is preferred.
• Proven ability to manage multiple tasks and thrive in a fast-paced, dynamic environment while meeting tight deadlines.
• Strong collaboration skills with the ability to work effectively across functional teams to enhance product and service delivery, ensuring a seamless client experience and timely issue resolution.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, and ERP systems such as SAP.
• Work Requirements:
• Mandatory night shift: 6 PM to 3 AM IST.
• On-site role: 5 days a week from the office.
  

Supervisory Responsibility