Client Implementation Consultant

Overview of the Role:

We are seeking a dynamic and detail-oriented Implementation Consultant to lead the onboarding and implementation of new clients across our global service lines, including Global Payroll, Entity Setup & Solutions, and Employer of Record (EOR). This role involves end-to-end project coordination, stakeholder communication, solution validation, and ensuring a seamless transition from sales to operations.

Key Responsibilities:

Client Onboarding & Project Management

• Lead and manage implementation projects from contract signature through to successful handover to operations.
• Organize and drive kick-off meetings with internal and external stakeholders.
• Develop & manage project timelines and deliverables across multiple service lines and countries.

Process Management

• Coordinate scope validation activities and confirm client requirements against signed contracts (SoW, MSA, etc.).
• Liaise with in-country partners (ICPs) and internal teams to ensure capability alignment and resource availability.
• Validate local compliance and operational setup in collaboration with internal compliance, legal, and delivery teams.

Stakeholder Engagement

• Act as the primary point of contact for clients during the implementation phase.
• Ensure timely and professional communication between sales, delivery, legal, payroll, and third-party vendors.
• Provide regular status updates and manage expectations through structured progress reporting.

Documentation & Systems Setup

• Ensure accurate documentation of project plans, client requirements, and decisions.
• Facilitate setup in internal systems, including entity master data, payroll platforms, and compliance checklists.
• Oversee transitions to operational teams and ensure readiness for service delivery.

Desired Characteristics:

• Strong project management and organizational skills.
• Excellent verbal and written communication in English
• Ability to manage multiple stakeholders and prioritize conflicting demands.
• Proficient with Microsoft Excel, project management tools(MS Project)
• Customer-first mindset with a focus on solution delivery.
• Culturally aware with a global mindset.
• Detail-oriented, proactive, and comfortable in a fast-paced, evolving environment.

Qualification for the Role:

• Minimum 3–5 years of experience in implementation, project coordination, or onboarding – preferably in global payroll, HR, EOR, or professional services.
• Any graduate or postgraduate.