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Ekido Holiday Tours
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Client Experience Executive / Travel Concierge

Client Experience Executive / Travel Concierge

Ekido Holiday Tours

1 - 2 years

|

6 - 7 Lacs

mohali chandigarh zirakpur

Posted:1 week ago| Platform:

Apply

Skills Required

client interaction hospitality concierge customer experience relationship management luxury services client servicing travel operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience Required

Key Responsibilities

Client Interaction & Service
Communicate with high-value clients in a professional, warm, and confident manner
Handle client requests, changes, and queries with speed and attention to detail
Understand client preferences and ensure personalised service delivery
Coordination & ExecutionWork with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly
Track bookings, confirmations, special requests, and timelines
Ensure all client-facing information is accurate and well-presented
Quality & Attention to Detail
Double-check itineraries, names, dates, preferences, and special instructions
Maintain clear records and client notes for consistent service
Anticipate potential issues and flag them early
Professional Conduct
Handle sensitive client information with discretion and confidentiality
Stay calm and solution-oriented during urgent or last-minute situations

Skills & AttributesWhat Were Looking For

Strong communication and people skills
High attention to detail and follow-through
Positive attitude and willingness to take ownership
Comfortable working in a dynamic, high-expectation environment
Basic comfort with email, spreadsheets, and coordination tools.

Personality Fit

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Ekido Holiday Tours

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