Client Engagement Executive

As a Client Support Executive in the International Voice Process team, your role will involve handling inbound and outbound calls to assist international clients. You will be responsible for resolving customer queries promptly and providing accurate information. It is essential to maintain a high level of professionalism and empathy during client interactions. Additionally, documenting all interactions and updating client records in the CRM system will be part of your daily tasks. Collaboration with internal teams to ensure quick resolution of client issues is also a key responsibility. Key Responsibilities: - Handle inbound and outbound calls to assist international clients. - Resolve customer queries and provide accurate information in a timely manner. - Maintain a high level of professionalism and empathy during client interactions. - Document all interactions and update client records in the CRM system. - Collaborate with internal teams to ensure quick resolution of client issues. Qualifications Required: - Minimum 1 year of experience in International Voice Process or Customer Support. - Excellent verbal communication skills in English. - Ability to work in night shifts (if required). - Strong problem-solving and interpersonal skills. - Basic computer knowledge and familiarity with CRM tools. In addition to the specified responsibilities and qualifications, the company provides benefits such as food, health insurance, life insurance, and Provident Fund.,