Position: Client Engagement Executive Position Summary: We are seeking a proactive, detail-oriented, and customer-focused Client Engagement Executive to join our growing team. This entry-level role is ideal for individuals looking to launch a career in client relationship management, sales operations, or business development. As a key point of contact for our clients, you will play a crucial role in ensuring a seamless and high-quality experience across all touchpoints. In this role, you will work closely with clients and internal teams to understand client needs, propose tailored solutions, and support the entire client journey—from initial communication to ongoing relationship management. You’ll also assist in identifying new business opportunities and help drive client satisfaction and retention. Key Responsibilities: Engage with clients via email, chat, and phone to gather feedback, address service needs, and ensure satisfaction. Create and tailor proposals and quotations aligned with client goals and challenges. Follow up on proposals to drive conversions and close new or expanded business opportunities. Analyze client workflows to identify opportunities for upselling or cross-selling additional services. Collaborate with the Accounts team to support accurate invoicing and manage payment follow-ups. Coordinate with internal teams (such as delivery, operations, and front-end) to ensure a consistent and efficient client experience. Maintain detailed and up-to-date records of client communications, proposals, feedback, and sales activities using CRM tools. Assist the sales team with lead nurturing and pipeline management. Learn and adapt to company tools, platforms, and processes to better align service delivery with client expectations. Required Skills & Attributes: Excellent attention to detail with strong organizational and time management abilities. Clear, professional written and verbal communication skills. A proactive, client-first mindset with a strong focus on problem-solving. Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams. Eagerness to learn, take initiative, and thrive in a fast-paced, dynamic environment. Familiarity with CRM systems and Microsoft Office tools is a plus. Qualifications: Bachelor’s degree (completed or in progress) in Business Administration, Marketing, Communications, or a related field. Prior internship experience or academic projects related to client servicing, account management, or sales support is preferred. Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Work Location: In person
Job Title: HR – Training & Development Job Type: Full-Time, Permanent Location: Ernakulam, Kerala (On-site) Role Overview We are seeking a proactive and detail-oriented HR professional to join our team as a Training & Development Specialist . This role is dedicated to enhancing employee growth, performance, and engagement through effective training initiatives, performance management, and development programs. You will work closely with managers, trainers, and employees to strengthen workforce capabilities and contribute to organizational success. Key Responsibilities Performance Management & Employee Evaluation Support probation and annual performance evaluation processes. Assist managers in collecting performance feedback and related data. Maintain accurate documentation of performance appraisals, feedback, and improvement plans. Identify training and development needs based on evaluation outcomes. Training & Development Plan, design, and coordinate training programs, workshops, and development sessions. Monitor and manage training schedules to ensure maximum employee participation. Maintain records of training activities and generate progress/evaluation reports. Ensure all training initiatives comply with company policies and standards. Act as the key liaison between employees, trainers, and management. Support onboarding by creating and delivering training for new hires. Organize team-building activities and professional development events. Update and maintain the employee skills database to track learning and development progress. Required Skills & Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field. Strong organizational, coordination, and multitasking skills. Proficiency in MS Office, especially PowerPoint. Hands-on experience with HRMS software for managing training and performance data. Excellent written and verbal communication skills in English. Ability to work effectively in a dynamic, fast-paced environment. Immediate joiners preferred. Job Types: Full-time, Fresher Benefits: Health insurance Provident Fund Work Location: In person
To ensure smooth office operations by managing administrative tasks, coordinating with internal teams and vendors, and providing guidance and support to junior staff or assistants. Key Responsibilities: Handle day-to-day administrative tasks efficiently. Coordinate meetings, appointments, and office schedules. Assist in onboarding new employees and maintaining HR records. Liaise with vendors, service providers, and internal teams for office requirements. Monitor office maintenance, equipment, and facilities. Support preparation of reports, presentations, and internal communications. Assist in budget tracking and expense management. Ensure compliance with company policies and procedures; monitor employee adherence. Manage hotel bookings, travel arrangements, and ticket bookings. Issue required items to employees and maintain records. Provide guidance and support to administrative assistants to ensure tasks are completed effectively. Skills & Qualifications: Bachelor’s degree in Business Administration or related field. Strong organizational, multitasking, and coordination skills. Good communication and interpersonal skills. Proficiency in MS Office and basic office software. Problem-solving attitude, attention to detail, and ability to guide team members effectively. Job Types: Full-time, Permanent Benefits: Health insurance Leave encashment Provident Fund Location: Kochi, Kerala (Required) Work Location: In person