Customer Services Executive (Voice & Non-Voice Process) Staff India Consultancy

0.0 - 4.0 years

0 Lacs

vadodara, gujarat

On-site

Role Overview: As a Customer Services Executive, you will be responsible for handling both inbound and outbound customer calls professionally. You will respond to customer inquiries through various communication channels like calls, emails, and chat. Additionally, resolving product or service issues by understanding customer complaints and offering suitable solutions will be a key part of your role. It is essential to maintain accurate records of customer interactions and follow-up actions while striving to meet both individual and team performance targets. Key Responsibilities: - Handle both inbound and outbound customer calls in a professional manner - Respond to customer inquiries through...

Posted 4 days ago

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TAMIL VOICE PROCESS XASCOM INFO SOLUTIONS

0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As a candidate in the financial management sector at Xascom Info Solutions, you will be responsible for handling inbound and outbound calls effectively. You should possess good communication skills in both Tamil and English. A basic knowledge of sales is required for this position. We are looking for individuals who are eager to join our team and contribute to achieving consumer financial goals. In addition to the job responsibilities, we offer various benefits to our employees, including food provision, health insurance, paid sick time, paid time off, and Provident Fund. The work schedule involves day shifts with weekend availability. At Xascom Info Solutions, we value our employees" perfor...

Posted 3 weeks ago

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Tele caller (Female) Silica Institute

0.0 - 4.0 years

0 Lacs

nashik, maharashtra

On-site

We are looking for a proactive and motivated female Tele caller to be a part of our team in Nashik. Your primary responsibilities will include effectively handling inbound and outbound calls, providing detailed information about courses and admissions, and addressing any queries from students and parents. To excel in this role, you should possess exceptional communication skills, a strong customer-centric approach, and the ability to manage telephonic inquiries efficiently. As a Tele caller, you will be required to engage with potential leads, maintain a comprehensive database, and guide individuals through the admission process. Proficiency in English, Hindi, and Marathi (both verbal and wr...

Posted 3 weeks ago

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Call Center Executive XEAM Ventures Pvt Ltd

1.0 - 5.0 years

0 Lacs

bhubaneswar

On-site

The job involves handling both inbound and outbound calls efficiently to address customer queries and issues. You will be responsible for providing accurate product information to customers while ensuring that performance targets are met. Collaboration with team members is essential to maintain a cohesive work environment and achieve collective goals. The role requires fluency in English and Hindi, and the work is to be conducted in person at the designated location.,

Posted 1 month ago

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Assistant Manager - International Voice Process Golden Opportunities

7.0 - 12.0 years

8 - 13 Lacs

Bengaluru

Work from Office

We are looking for an experienced and dynamic Assistant Manager (AM) to lead and manage an inbound international voice process team Key Responsibilities: Lead and supervise a team of Team Leaders handling inbound customer support operations. Ensure consistent achievement of performance metrics including SLAs CSAT and quality benchmarks. Handle client escalations and critical issues with efficiency and professionalism. Collaborate with cross-functional teams to implement process improvements. Maintain operational excellence through performance monitoring and coaching. Ensure compliance with all applicable US healthcare regulations and internal policies. Conduct regular reviews Skills & Attrib...

Posted 4 months ago

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