Client Communications Manager

Company Description

At Ashtag, we don’t just build personal brands — we craft legacies. We help CEOs, founders, and entrepreneurs show up online like they were born to — bold, consistent, and unforgettable. From scripting high-converting content to building authority that drives business, we turn expertise into influence. Headquartered in Chennai and London, we manage 15+ elite personal brands and are on a mission to scale voices that deserve to be heard.

Role Description

bridge between clients and the internal team

deliver results + create a “wow” client experience.

Key Responsibilities

Client Relationship and Communication

• Act as the

  primary point of contact

  for 8–10 clients.
• Manage WhatsApp groups/emails for approvals, feedback, and updates.
• Conduct weekly/monthly check-ins with clients to review performance & plan ahead.
• Escalate critical issues to CEO before they become problems.

Project and Delivery Management

• Translate client requirements into clear tasks for Writers, Editors, and Shoot team.
• Maintain Clickup and Content Calendar for each client (scripts, shoots, edits, posting).
• Track deadlines → ensure zero content gaps.
• Oversee the full pipeline:

  Strategy → Scripts → Shoots → Editing → Posting

  .
• Monitor quality of output before it reaches clients.

Performance Tracking

• Track engagement metrics (views, reach, comments, leads).
• Prepare simple monthly performance reports for each client.
• Suggest improvements to increase client ROI.
• Prepare simple monthly reports for team and delivery to monitor internal cycle

Client Retention and Relationship

• Build long-term trust by providing proactive ideas (trend jacking, campaign ideas, new formats).
• Spot upsell opportunities (more reels, LinkedIn posts, podcast add-ons, workshops).
• Ensure

  renewals happen smoothly

  (no drop-offs due to poor communication).

Internal Coordinations

• Daily stand-ups with Writers, Editors, and SMM to track progress.
• Maintain a

  status dashboard

  for all clients (who’s at scripting/shoot/editing stage).
• Coordinate shoot schedules with Videographer & clients.

Key Qualifications:

Education:

Experience:

• 1–3 years in account management, client servicing, or project management.
• Preferably in digital marketing, content, or creative industries.
• Experience handling multiple clients simultaneously.

Skills:

• Excellent communication in both English and Tsmil (spoken & written).
• Strong organizational & project management skills.
• Ability to handle demanding clients calmly and professionally.
• Basic understanding of social media platforms (Instagram, LinkedIn, YouTube).
• People management skills (can align Writers, Editors, Shoots, SMM smoothly).
• Analytical → can interpret simple performance metrics.

Mindset Fit:

• Relationship-builder: loves talking to and solving problems for people.
• Process-driven: believes in systems & deadlines.
• Calm under pressure → firefights without creating panic.
• Growth-oriented → looks for upsell & client expansion opportunities.