Client Account Manager

2 - 5 years

3 - 7 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Designation: Client Account Manager. Experience: 2-5 years Job Location: Noida, Sector 3 Job Purpose: - The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally. Job Description: - Client Relationship Management: Penetrating the given account & continuing to engage and spread awareness via regularly meeting the client with or without Superior and enhancing the engagement further. - Building and maintaining strong, long-lasting customer relationships. - Market Research: Collect Intelligence on the clients, their market, competitors & industry (project/report/escalations/minutes/meeting) to clients and manage client Satisfaction. - Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow-up on closure. - Track Contract signing, Agreement receipt & overdue collections, etc. - Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection. - Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts. - Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account. - Operating as the lead point of contact for any matters specific to the assigned account. - Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process. - This position may require occasional travel. - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account.

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