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Claims Relationship Management professional

Claims Relationship Management professional

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Assetplus

2 - 4 years

4 - 6 Lacs

chennai

Posted:1 month ago| Platform:

Apply

Skills Required

relationship management process optimization team management claims excel operational excellence mutual funds mis analytical claims manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Claims Relationship Management

Location:

Chennai, India

About AssetPlus

AssetPlus is one of India s fastest-growing assisted wealth-tech platforms, empowering

over 15, 000 Mutual Fund Distributors (MFDs) to serve more than 1. 5 Lakh retail

investors. As we scale our insurance vertical, operational excellence is at the heart of

what makes the business work.

We believe that the insurance purchase journey must be fast, accurate, and

partner-first. Whether it s a lead requesting quotes or a customer awaiting policy

issuance, we aim to eliminate friction, improve speed, and maximize trust and that s

exactly what this role will drive.

The Role

When a customer faces a claim, its their moment of truth. You wont just manage the

claim process; you will own it, transform it, and set a new industry benchmark. As the

Manager of Claim Relationship Management, you are the ultimate advocate for our

partners and their customers. You will be the strategic linchpin between AssetPlus, our

network of partners, and leading insurance companies, ensuring that every claim

journey is seamless, empathetic, and efficient. Your work will directly build the trust that

fuels our growth.

This is a high-impact, high-visibility role for a leader who is driven by metrics, thrives on

accountability, and is passionate about delivering excellence at speed.

Key Responsibilities

Own the end-to-end claims experience, serving as the primary advocate and

single point of contact for partners and customers throughout the entire claims

lifecycle.

Arbitrate and resolve complex, high stakes claims escalations, mediating

between customers, partners, and insurers to deliver fair and timely outcomes

Proactively interface with the hospital team to facilitate cashless approvals,

manage documentation requirements, and advocate on the patient s behalf,

ensuring a seamless and stress-free experience during critical moments.

Champion a culture of continuous learning by developing and delivering targeted

training programs on industry trends, policy intricacies, medical terminology, and

advanced claims management techniques to elevate the teams expertise.

Cultivate and lead a high-performance team culture obsessed with continuous

improvement, consistently improving Turn-Around-Time (TAT) and quality

benchmarks through effective coaching and process optimization.

Continuously analyze end-to-end claims value streams to pinpoint bottlenecks

and inefficiencies, designing and implementing process enhancements that

dramatically improve the speed and quality of the customer claim journey.

Leverage data-driven insights by creating comprehensive MIS dashboards on

critical metrics

Function as the problem solver to Sales and Policy Operations teams, providing

medically grounded and operationally viable solutions to enhance customer

outcomes

What Makes You a Fit -

2-3 years in Claims Operations, within a reputable insurance company. You dont

just know the steps; you understand the why behind the process.

A medical degree (BAMS/BHMS/BDS), giving you the ability to decipher medical

reports, communicate effectively with Hospitals and Partners

Innate grasp of the end-to-end insurance lifecycle, with a passion for seamless

and empathetic claim journeys for customers.

Exceptional communicator - able to simplify medical & policy terms to partners

and empathize with customers. Negotiate confidently with a hospital team

You are a problem-solver - with analytical thinking, process knowledge, and

creativity to navigate challenges and find viable solutions.

Leverage tools like Microsoft Excel to analyze trends and tell a story with data,

influencing decisions and driving strategy.

Team Management - a leader who inspires and elevates others

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Claims Relationship Management professional