Claims Manager

Amazon Claims Manager

Responsibilities

• Monitor daily reports and reconcile shipments, returns, and inventory discrepancies.
• File and follow up on FBA reimbursements for: Lost or damaged inventory, Shipment shortages or overages, Overcharged fees, Customer returns not received or refunded incorrectly
• Maintain claim tracker with current statuses and timelines.
• Coordinate with internal warehouse or prep teams to provide supporting documents.
• Ensure compliance with Amazon policies and avoid claim denials or account health issues.
• Audit historical data for missed reimbursements or unresolved claims.
• Liaise with Amazon support through Seller Central and create compelling case narratives.

Qualifications

• Proven experience (2–3 years minimum) managing Amazon FBA claims and reimbursements
• Strong understanding of Amazon's policies and reimbursement workflows
• Proficiency in Amazon Seller Central and Excel / Google Sheets
• Excellent written communication skills to craft persuasive claims and follow-ups
• Ability to work independently, manage multiple cases simultaneously, and meet deadlines
• Experience with flat files or inventory reconciliation tools is a plus