City Head

You will be working full-time from your base location as the City Head, leading a dynamic city team to operate a top-notch on-demand food delivery service and consistently elevate performance standards. Your primary focus will encompass overseeing key functions in the Swiggy ecosystem - Business, Supply & Operations, aimed at driving sustainable growth and expanding market share through innovative problem-solving and strategic initiatives in both established and emerging markets. As the City Head, you will be entrusted with the responsibility of nurturing and enhancing the city's revenues, complete with P&L accountabilities. Your role will involve spearheading the Sales team to secure new partnerships and nurture existing relationships, ensuring a diversified portfolio of partners. You will be instrumental in devising a comprehensive roadmap for acquiring new accounts within the city and overseeing its successful implementation. Additionally, your responsibilities will extend to formulating and executing various account-related strategies, from operational issue resolution to effective activations, while fostering strong partnerships and representing Swiggy within the community. Leading the Operations team will be another crucial aspect of your role, focused on delivering unparalleled customer experiences by overseeing all operational aspects, from Customer Care to Delivery Executive Safety and optimal resource utilization. You will also oversee administrative functions, performance reporting, process optimization, and system enhancements across operations. Furthermore, you will be accountable for managing the City team, encompassing recruitment, training, target setting, incentive structuring, and career development planning for all team members. Stakeholder management with internal central stakeholders will be pivotal, requiring effective communication, influence, and alignment to drive city projects efficiently and address any potential obstacles. Desired Skills: - Proven work experience in Sales, Marketing, or Operations with a strong inclination towards leadership roles. - Proficient decision-maker capable of crafting and executing strategic sales and marketing plans tailored to the region's needs. - Forward-thinking individual with the ability to anticipate and address macro-level business dynamics proactively. - Graduate/postgraduate from a reputable institution, showcasing exceptional negotiation skills and proficient communication abilities in English and Hindi/local language. - Demonstrated ability to establish and leverage a broad network of contacts across various levels, internally and externally. - Upholds high ethical standards. Required Skills: - Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.,